Commercial Ara Officer (Tenant Relations)

SM Supermalls; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the commercial property sector is looking for a dedicated supervisor to manage maintenance services and tenant relations in a busy environment. The role involves ensuring proper upkeep, managing accounts, and facilitating smooth operations amidst various stakeholders. Ideal candidates are detail-oriented with a strong background in property management or similar fields.

Qualifications

• At least 2 years’ experience in property, hotel, or restaurant settings.
• Technical or engineering background is a plus.
• Ability to work with minimum supervision.

Responsibilities

• Ensure housekeeping and sanitation of the property.
• Conduct safety audits and act as Safety Officer.
• Manage tenant relations and construction activities.

Skills

Communication

Problem Solving

Housekeeping Management

Facility Maintenance

Education

College graduate in HRM, management, or engineering

Tools

Microsoft applications

Job description

Job Description:

Supervise maintenance services to ensure the proper upkeep of the commercial area, including amenities, utilities, and equipment; undertake activities related to tenancy such as house rules and accounts management; and interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness, and orderliness to achieve company objectives.

Qualifications:

• At least 2 years’ experience in property, hotel, or restaurant settings, property management, or tenant relations.
• Technical or engineering background is a plus.
• College graduate (preferably in HRM, management, or engineering).
• Knowledgeable in Microsoft applications, with good oral and written communication skills.
• Ability to work with minimum supervision.
• Willing to work on a flexible schedule.

Roles and Responsibilities:

Commercial Area Management

• Ensure proper housekeeping and sanitation of the property, including scheduling and confirming housekeeping activities for common areas, perimeter, administrative offices, employee and customer facilities, engineering facilities, and other non-leasable areas.
• Conduct physical and visual checks of building facilities to ensure proper maintenance.
• Perform safety audits and act as the Safety Officer to ensure safety standards are met, ensuring the safety of customers and tenants.
• Coordinate with LGU regarding events inside the property and comply with requirements and reports needed by third-party contractors (e.g., BDOI).
• Monitor and analyze utility consumption of tenants.
• Supervise agency personnel by coordinating with agencies on property updates, reviewing work schedules, and ensuring quality work.
• Manage the property's Facebook page.

Tenant Relations (Commercial Area)

• Manage construction activities by conducting pre-construction meetings, ensuring timely submission of requirements, and inspecting construction progress for compliance.
• Handle pre-opening activities, including house rules meetings and submission of pre-opening requirements.
• Manage accounts by processing monthly AUR, collecting and monitoring accounts, and coordinating with Leasing or Legal for collections.
• Oversee billing processes, including encoding and billing of charges like chilled water and other utilities.
• Ensure tenant compliance with POS, CCTV installations, and property housekeeping standards.
• Address operational concerns of tenants within the commercial area.
• Facilitate smooth egress for tenants.