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Commercial Ara Officer (Tenant Relations)

SM Supermalls

Makati

On-site

PHP 400,000 - 600,000

Full time

Yesterday
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Job summary

A leading company in the commercial property sector is looking for a dedicated supervisor to manage maintenance services and tenant relations in a busy environment. The role involves ensuring proper upkeep, managing accounts, and facilitating smooth operations amidst various stakeholders. Ideal candidates are detail-oriented with a strong background in property management or similar fields.

Qualifications

  • At least 2 years’ experience in property, hotel, or restaurant settings.
  • Technical or engineering background is a plus.
  • Ability to work with minimum supervision.

Responsibilities

  • Ensure housekeeping and sanitation of the property.
  • Conduct safety audits and act as Safety Officer.
  • Manage tenant relations and construction activities.

Skills

Communication
Problem Solving
Housekeeping Management
Facility Maintenance

Education

College graduate in HRM, management, or engineering

Tools

Microsoft applications

Job description

Job Description:

Supervise maintenance services to ensure the proper upkeep of the commercial area, including amenities, utilities, and equipment; undertake activities related to tenancy such as house rules and accounts management; and interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness, and orderliness to achieve company objectives.

Qualifications:

  • At least 2 years’ experience in property, hotel, or restaurant settings, property management, or tenant relations.
  • Technical or engineering background is a plus.
  • College graduate (preferably in HRM, management, or engineering).
  • Knowledgeable in Microsoft applications, with good oral and written communication skills.
  • Ability to work with minimum supervision.
  • Willing to work on a flexible schedule.

Roles and Responsibilities:

Commercial Area Management

  • Ensure proper housekeeping and sanitation of the property, including scheduling and confirming housekeeping activities for common areas, perimeter, administrative offices, employee and customer facilities, engineering facilities, and other non-leasable areas.
  • Conduct physical and visual checks of building facilities to ensure proper maintenance.
  • Perform safety audits and act as the Safety Officer to ensure safety standards are met, ensuring the safety of customers and tenants.
  • Coordinate with LGU regarding events inside the property and comply with requirements and reports needed by third-party contractors (e.g., BDOI).
  • Monitor and analyze utility consumption of tenants.
  • Supervise agency personnel by coordinating with agencies on property updates, reviewing work schedules, and ensuring quality work.
  • Manage the property's Facebook page.

Tenant Relations (Commercial Area)

  • Manage construction activities by conducting pre-construction meetings, ensuring timely submission of requirements, and inspecting construction progress for compliance.
  • Handle pre-opening activities, including house rules meetings and submission of pre-opening requirements.
  • Manage accounts by processing monthly AUR, collecting and monitoring accounts, and coordinating with Leasing or Legal for collections.
  • Oversee billing processes, including encoding and billing of charges like chilled water and other utilities.
  • Ensure tenant compliance with POS, CCTV installations, and property housekeeping standards.
  • Address operational concerns of tenants within the commercial area.
  • Facilitate smooth egress for tenants.
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