Collector Recovery

Security Bank Corporation; Philippines; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Onsite at Alabang

Onsite at Makati

Job summary

Security Bank Corporation is seeking a Collector to perform outbound collections for Auto and Business Express loans and document every transaction in the collections system. You will contact clients to collect dues, verify records, and help resolve issues to protect accuracy in the database.

The role requires 2–3 years of collections experience, familiarity with dialer systems is a bonus, and adherence to BSP regulations. Onsite work is required at Alabang and Makati locations.

Qualifications

• 2–3 years of experience in managing collections for cards and loans.
• Excellent verbal and written communication skills.
• Familiarity with dialing systems is an advantage.
• Knowledge of BSP regulations related to collections and complaints management.
• Willingness to work onsite at Alabang and Makati.

Responsibilities

• Perform collection calls and emails according to workflow using the bank's system.
• Review client information before and during calls in the collections system.
• Answer questions and resolve complaints professionally.
• Aim to collect promises to pay (PTP) and document all details in the system.
• Update client information in the database accurately and timely.
• Meet productivity targets and KPIs and seek performance improvements.
• Communicate with clients professionally and respectfully.
• Monitor KPIs such as number of calls, PTPs, K-PTPs, and cash collected.

Skills

Collections experience

Outbound calls

Negotiation

Adaptability

Tools

Dialer systems

Job description

Job Description:

About The Role

As a Collector, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

How you will contribute

• Perform collections callouts and emails according to the collections workflow using the bank’s collections system.
• Review client information before and during calls using the collections system and other resources provided by the department.
• Answer client questions and provide support in resolving complaints, concerns, and issues.
• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
• Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
• Ensure that all communication with the client is conducted professionally and respectfully.
• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call‑Quality (per methodology of QA)).

What we’re looking for

• Minimum of 2–3 years of experience in managing collections of past-due accounts for credit cards and loans through outbound calls, emails, SMS, and other communication platforms, preferably within the banking or financial services industry.
• Familiarity with dialer systems is an advantage.
• Strong understanding of banking products, processes, and BSP regulations related to collections, consumer protection, and industry standards in complaints management.
• Excellent verbal and written communication skills, with the ability to negotiate and resolve issues professionally.
• Highly adaptable to a fast‑paced, target‑driven environment with a strong focus on achieving collection goals.
• Must be amenable to working onsite at both Alabang and Makati locations.

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award‑giving bodies for our values‑based culture, industry‑leading engagement and benefits, and commitment to work‑life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”