Collections Specialist - AI-Powered Finance Team

Genpact Ltd; Philippines; On-site; PHP 200,000 - 260,000; Full time

Job summary

Genpact Ltd in the Philippines is hiring for an Alabang Collections Representative. This regular full-time role focuses on debt collection, customer contact, and ensuring timely cash inflows in line with company policies.

You will collaborate with Credit Management, Sales, and other teams, maintain records, and escalate complex cases. External referrals only; Genpact emphasizes integrity and performance.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in debt collection or financial services is a plus.
• Strong communication and negotiation skills.

Responsibilities

• Reach out to customers with overdue accounts via phone, email, and letters.
• Negotiate repayment terms and settlements per policy.
• Monitor and reconcile overdue accounts and unapplied items.
• Log collection outcomes and prepare activity reports for management.
• Investigate and resolve disputes related to billing or payments.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Credit Underwriting

Loan Servicing

Personal Banking

Retail Banking

Wealth Management

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Genpact Ltd in the Philippines is hiring for an Alabang Collections Representative. This regular full-time role focuses on debt collection, customer contact, and ensuring timely cash inflows in line with company policies.

You will collaborate with Credit Management, Sales, and other teams, maintain records, and escalate complex cases. External referrals only; Genpact emphasizes integrity and performance.