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GoTyme seeks a Collections Specialist to assist customers in managing their financial delinquency. This role involves engaging with customers through various channels, providing education on repayment options, and ensuring a positive customer experience while balancing effective collections. Ideal candidates should have experience in collections and strong customer service skills.
About GoTyme
GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.
At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.
About the role
The Collections Specialist will be responsible for assisting customers in managing their delinquency by understanding their financial situation and providing appropriate solutions. Engage with customers through various communication channels to offer guidance on repayment options , educate on delinquency and help them regain financial stability. This role involves balancing effective collections with empathy, ensuring a positive customer experience while minimizing risk for the company.
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