Collections & Process Improvement Specialist

HRTX; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

HRTX in Manila (BGC, Taguig) seeks an experienced accounting/finance professional to oversee daily activities for customer accounts, monitor performance, and support order management. With 5+ years in accounting or related roles, advanced Excel and SAP experience, and a background working with global stakeholders, you will ensure accurate reporting.

Strong communication, process improvement focus, and willingness to engage in special projects are valued for maintaining controls & driving

Qualifications

• Minimum of 5 years experience in accounting, finance, or related roles.
• Advanced proficiency in Excel and experience with SAP.
• Experience working with global stakeholders.
• Excellent verbal and written communication skills.
• Lean Six Sigma certification is an advantage.
• Experience in data management and process improvement is a plus.

Responsibilities

• Oversee daily activities for assigned customer accounts, monitoring performance and analyzing financial data to achieve collection targets
• Minimize risk from uncollectible accounts by proactively following up on outstanding receivables and supporting order management as needed
• Escalate significant account issues or critical disputes to management promptly to prevent potential revenue loss
• Respond to customer inquiries through multiple channels in a timely and professional manner
• Support monthly and annual financial closing processes to ensure accurate reporting
• Maintain and update process documentation, SOPs, and portfolio account handbooks; provide training support as needed
• Identify opportunities to enhance collections and dispute management processes for improved efficiency
• Ensure compliance with internal controls, SOX requirements, and all relevant legal and regulatory standards
• Participate in special projects or other tasks as assigned

Skills

Advanced Excel

Communication

Stakeholder management

Lean Six Sigma

Tools

SAP

Job description

HRTX in Manila (BGC, Taguig) seeks an experienced accounting/finance professional to oversee daily activities for customer accounts, monitor performance, and support order management. With 5+ years in accounting or related roles, advanced Excel and SAP experience, and a background working with global stakeholders, you will ensure accurate reporting.

Strong communication, process improvement focus, and willingness to engage in special projects are valued for maintaining controls & driving