Collections Associate

Wipro Philippines Inc.; Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Wipro Limited in Manila is seeking a Collections Associate to join our global business services team. The role focuses on managing collections activities across sectors, engaging with customers to resolve outstanding balances and maintain accurate account records.

You should have at least 1 year in collections, plus customer-facing experience. Proficiency in MS Office and internet-based tools, with strong communication and attention to detail, and a willingness to work varied shifts.

Qualifications

• Minimum 1 year of collections experience across any sector.
• 2 years of contact center experience preferred.
• Educational background: College Graduates or High School Graduates are encouraged to apply.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable: Insight into self and others to foster effective communication and teamwork.

Skills

Customer service

Communication skills

Attention to detail

MS Office

Data entry

Teamwork

Education

College degree

High school diploma

Tools

MS Office

Internet tools

Job description

Job Title:Collections Associate

Req Id:104342

City:Manila

State/Province:Manila

Posting Start Date:10/22/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Qualifications:

• A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
• 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
• Educational background: College Graduates or High School Graduates are encouraged to apply.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable: Insight into self and others to foster effective communication and teamwork.

Mandatory Skills: Mortgage( DM). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.