Collection Trainer

Hammerjack Pty Ltd; Philippines; On-site; PHP 250,000 - 380,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Training Facilitator in the Philippines to lead engaging training sessions, assess learning progress, and ensure trainees meet performance standards. You will develop and update training materials and collaborate with management to identify needs and monitor outcomes.

The role emphasizes strong communication, presentation skills, and the ability to mentor Operations staff to achieve competency benchmarks.

Qualifications

• Experience in training within a BPO/Collection environment.
• Strong knowledge of BPO operations and collection standards.
• Excellent communication and presentation skills.
• Ability to design and develop effective training materials.

Responsibilities

• Facilitate engaging and informative training sessions.
• Evaluate training effectiveness and implement improvements.
• Collaborate with management to identify training needs.
• Create and update training materials and documentation.
• Monitor and report on training outcomes and employee performance.
• Provide ongoing support and mentorship to Operations.

Skills

Training experience

BPO operations

Communication skills

Presentation skills

Instructional design

Job description

Job Summary

Responsible for facilitating training programs, developing employees knowledge and skills, assessing learning progress, and ensuring trainees meet the required performance and competency standards of the company.

Scope Of Work

• Conduct engaging and informative training sessions
• Evaluate training effectiveness and make necessary adjustments
• Collaborate with management to identify training needs
• Create and update training materials and documentation
• Monitor and report on training outcomes and employee performance
• Provide ongoing support and mentorship to Operations

Skills & Qualifications

• At least with experience in training within a BPO/Collection environment.
• Strong knowledge of BPO operations and collection standards.
• Excellent communication and presentation skills.
• Ability to design and develop effective training materials