Cloud Operations L2 Engineer

Total Information Management Corp.; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Total Information Management Corp. in Makati is seeking a Cloud Operations Engineer (L2) to manage day-to-day health of cloud infrastructure, handle escalated incidents beyond L1, and perform RCAs to improve stability.

You will collaborate with on-call teams, update runbooks, and implement approved changes to optimize performance, with a focus on reliability and incident response.

Qualifications

• Bachelor's degree in Computer Engineering, ECE, CS, IT or related field.
• At least 2 years of Cloud Operations experience.
• CompTIA Cloud+ or CompTIA Network+ certification.
• Solid understanding of compute, storage, networking and service dependencies.

Responsibilities

• Monitor cloud environment health and respond to escalated alerts from L1
• Triage, investigate, and resolve escalated incidents within defined SLAs
• Execute routine operational changes (scaling, restarts, configuration updates)
• Perform root cause analysis for recurring or complex incidents
• Maintain and improve runbooks/SOPs based on incident learnings
• Validate backup jobs and assist in recovery operations as needed
• Participate in on-call rotation for escalated (L2) incidents
• Update ticketing system with clear resolution notes and RCA summaries

Skills

Cloud Operations

Incident management

Root cause analysis

Education

Bachelor's degree in Computer Engineering / ECE / CS / IT

2+ years Cloud Operations experience

Tools

CompTIA Cloud+

CompTIA Network+

Job description

Job Summary:

The Cloud Operations Engineer (L2) is responsible for the day-to-day operational health of cloud infrastructure and services, handling escalated incidents beyond L1 triage, performing root cause analysis, and executing operational changes with moderate autonomy. This role bridges frontline monitoring/response (L1) and infrastructure engineering/design (Cloud Engineer), focusing on operational stability, incident resolution, and continuous improvement of monitoring and runbook processes.

Duties and Responsibilities:

• Monitor cloud environment health and respond to escalated alerts from L1




• Triage, investigate, and resolve escalated incidents within defined SLAs




• Execute routine and approved operational changes (scaling, restarts, configuration updates)




• Perform root cause analysis for recurring or complex incidents




• Maintain and improve runbooks/SOPs based on incident learnings




• Validate backup jobs and assist in recovery operations as needed




• Participate in on-call rotation for escalated (L2) incidents




• Update ticketing system with clear resolution notes and RCA summaries

Qualifications:

• Bachelor's degree in computer engineering, ECE, Computer Science, IT or any related field




• At least 2 years of Cloud Operations experience




• Has CompTIA Cloud+ (vendor-neutral cloud fundamentals) or CompTIA Network+ (networking foundation) certification




• Solid understanding of compute, storage, networking, and service dependencies




• Reliable under on-call/shift responsibilities