Clinical Operations Leader (PHRN) — Healthcare BPO

Access Healthcare Services Manila, Inc.; Philippines; On-site; PHP 800,000 - 1,500,000; Full time

Job summary

Access Healthcare Services Manila, Inc. is seeking a Clinical Operations Manager – PHRN to oversee and optimize clinical operations within a healthcare BPO environment.

The role requires a Philippine Registered Nurse with leadership experience, a strong grasp of clinical documentation, HIPAA compliance, and the ability to manage cross-functional teams across assigned accounts. You will ensure quality, productivity, and adherence to SLAs while supporting clients through accurate medical records

Qualifications

• Bachelor’s degree in Nursing required
• Active Philippine Registered Nurse (PHRN) with PRC license
• 1–3 years in healthcare BPO or clinical operations leadership
• Experience with healthcare accounts, clinical teams or medical support ops
• Strong HIPAA and data privacy knowledge

Responsibilities

• Oversee daily clinical operations across healthcare accounts
• Lead, coach, and manage nurses and clinical support staff
• Monitor team performance, productivity, quality, attendance, and SLAs
• Ensure accurate handling, review, and processing of medical records and docs
• Coordinate with providers, insurers, and law firms as applicable
• Establish and maintain SOPs and workflow processes

Skills

Leadership

Clinical ops

HIPAA compliance

Medical terminology

Staff coaching

Education

Bachelor’s degree in Nursing

Job description

Access Healthcare Services Manila, Inc. is seeking a Clinical Operations Manager – PHRN to oversee and optimize clinical operations within a healthcare BPO environment.

The role requires a Philippine Registered Nurse with leadership experience, a strong grasp of clinical documentation, HIPAA compliance, and the ability to manage cross-functional teams across assigned accounts. You will ensure quality, productivity, and adherence to SLAs while supporting clients through accurate medical records