Clinic Operations Leader: Patient-Centered Growth

Maxicare Health Care; Lapu-Lapu; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Guaranteed up to 15th Month Pay

Rice Subsidy (Quarterly)

Medicine Benefit

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care in the Philippines seeks an experienced Clinic Operations Lead to oversee front-of-house and back-end workflows, ensuring smooth daily operations and outstanding patient service.

The role is ideal for senior nurses with leadership exposure, BPO team leads transitioning to healthcare, or operations supervisors with people-management experience. Rotational shifts and a 5-day week are expected.

Qualifications

• Graduated in a 4-year course; nursing/healthcare degree is a plus but not required.
• 3–4+ years in an operations-heavy role.
• Experience leading small teams or mentoring junior staff.
• Strong decision-making and day-to-day issue resolution skills.
• Experience handling metrics, customer concerns, and team performance.
• mindset to fix, improve, and scale operations.
• Strong organizational skills and computer proficiency.
• Willing to work on rotating shifts (5 days a week).

Responsibilities

• Lead and coach the clinic team to deliver warm, efficient, patient-centered service.
• Streamline workflows to improve speed, quality, and daily output.
• Translate business goals into clear, actionable operational plans.
• Solve problems on the spot and prevent issues before they escalate.
• Handle staff concerns with fairness, empathy, and strong follow-through.
• Manage performance metrics and implement continuous improvements.
• Set the tone for a disciplined, organized, engaged, high-performing team.
• Ensure service standards are consistently met.
• Partner with cross-functional teams to roll out new processes or upgrades.

Skills

Leadership

Operations

People management

Decision-making

Metrics management

Organization

Shift flexibility

MS Office

Education

4-year degree

Nursing/healthcare background preferred

Tools

MS Office

Job description

Maxicare Health Care in the Philippines seeks an experienced Clinic Operations Lead to oversee front-of-house and back-end workflows, ensuring smooth daily operations and outstanding patient service.

The role is ideal for senior nurses with leadership exposure, BPO team leads transitioning to healthcare, or operations supervisors with people-management experience. Rotational shifts and a 5-day week are expected.