Client Technology Representative I

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in travel management is seeking a Client Technology Representative I. This role involves providing Level 1 technical support for applications and infrastructure services, managing client inquiries, and performing diagnostics to resolve technical issues efficiently. The ideal candidate will possess critical thinking skills, effective communication abilities, and at least 1-2 years of experience in technical support or customer service.

Qualifications

• Fluent in required language(s).
• Experience handling travel accounts is a plus.

Responsibilities

• Provides timely responses to first level technical issues via calls and emails.
• Manages client inquiries and documents incidents via online case management.
• Performs troubleshooting to diagnose and resolve issues.

Skills

Critical thinking

Clear communication

Troubleshooting

Active listening

Education

1-2 years of experience in Technical Support/Customer Service

Job description

Job Description - Client Technology Representative I (25000071)

Purpose of the Role

With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.

Main Responsibilities

· Provides timely responses to first level technical issues via phone calls and emails

· Manages client inquiries and accurately documents incidents via online case management tool

· Performs troubleshooting to diagnose root cause and resolve issue quickly and effectively

· Performs testing to ensure that solution was successful

· Responds to client inquiries within SLA targets

· Escalates more complex issues to 2nd level support

Qualifications

Qualifications

Experience & education:

o 1-2 years of experience in Technical Support/ Customer Service

o Call/ email handling experience is required

o Experience in handling travel account is a plus

o Fluent in location required language(s)

· Knowledge, skills and abilities (KSAs)

o Skill development ability for delivery of IT support including business software applications

o Ability to ask open-ended questions and active listening

o Ability to perform basic troubleshooting

o Critical thinking skills

o Ability to work in a global, multicultural environment

o Clear communication skills, both written and verbal

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