Client Technical Onboarding Senior Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 2,400,000 - 3,000,000; Full time

Job summary

Hammerjack Pty Ltd in Manila seeks a Client Technical Onboarding Senior Associate to drive onboarding for file transmissions and connectivity channels. You will guide clients through technical setup, testing, and migration, coordinating with Sales, Service, and Implementation, while delivering high-quality implementations.

The role requires experience with complex connectivity solutions, strong analytical and communication skills, and the ability to manage multiple projects independently.

Qualifications

• Relevant banking, treasury, technology, and/or project management experience supporting client implementations.
• Client-facing experience with strong client service skills.
• Experience implementing complex connectivity solutions (EBICS, SWIFT FIN, SWIFTNet FileAct, host-to-host, SFTP, FTPS, AS2, and APIs).
• Hands-on expertise with payment and reporting file formats (JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Strong analytical and communication skills; ability to influence stakeholders.
• Ability to manage high volumes of work and meet timelines.
• Ability to work independently while collaborating with broader deal and project teams.

Responsibilities

• Conduct scoping meetings to confirm product and technical requirements.
• Lead clients through technical onboarding for file-based and API connectivity, including setup, testing, migration, and verification.
• Gather, document, and validate client requirements, including file specifications and control needs.
• Analyze and validate file formats (JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Establish test environments, execute file testing, coordinate back-office testing, and track results through resolution.
• Explain test outcomes and defects clearly to clients and internal partners, and drive next steps to closure.
• Prepare implementation documentation, including statements of work outlining options, scope, and timelines.
• Maintain accurate project status, risks, and issues using approved tracking tools.
• Support production migration and verification, coordinating across production teams and providing timely updates.
• Serve as an escalation point for client-impacting issues and drive structured resolution.
• Identify process gaps and drive initiatives to improve onboarding quality and efficiency.

Skills

Client-facing

Onboarding

Requirements gathering

File format testing

Testing coordination

Communication

Project management

Independent work

Tools

EBICS

SWIFT FIN

SWIFTNet FileAct

host-to-host

SFTP

FTPS

AS2

APIs

Job description

Job Description :

Join our team and help deliver a best-in-class onboarding experience for clients.Job Posting Standards and Components.pdfBring your technical and client-facing skills to a role that connects products, platforms, and operations into seamless implementations. You will collaborate across teams, solve complex onboarding challenges, and help clients go live with confidence. Build your career in a culture that values innovation, creativity, and excellence.

As aClient Technical Onboarding Senior Associatewithin theGlobal Corporate Bankingteam, you will onboard new and existing clients to products that use file transmissions and related connectivity channels.Job Posting Standards and Components.pdfYou will guide clients through technical setup and testing for inbound and outbound files by gathering requirements, validating formats, coordinateTesting, and supporting production migration and verification. You will work closely with Sales, Service, and Implementation partners, as well as Product, Connectivity, Operations, and Technology teams, to deliver a high-quality implementation experience. You will manage multiple projects with competing priorities and timelines while working independently with minimal supervision. Your initial focus will include regression testing support and lower-complexity projects, with growth opportunities as you build expertise.

Job responsibilities:

• Conduct scoping meetings to confirm product and technical requirements align to client needs and firm capabilities.Job Posting Standards and Components.pdf
• Lead clients through technical onboarding for file-based and API connectivity, including setup, testing, migration, and verification.
• Gather, document, and validate client requirements, including file specifications and control needs.
• Analyze and validate file formats (for example, JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Establish test environments, execute file testing, coordinate back-office testing, and track results through resolution.
• Explain test outcomes and defects clearly to clients and internal partners, and drive next steps to closure.
• Prepare implementation documentation, including statements of work outlining options, scope, and timelines.
• Maintain accurate project status, risks, and issues using approved tracking tools and repositories.
• Support production migration and production verification, coordinating across production teams and providing timely updates.
• Serve as an escalation point for client-impacting issues and drive structured issue resolution.
• Identify process gaps and improvement opportunities and own initiatives to improve onboarding quality and efficiency.

Required qualifications, capabilities, and skills:

• Relevant banking, treasury, technology, and/or project management experience supporting client implementations.Job Posting Standards and Components.pdf
• Client-facing experience with strong client service skills.
• Experience implementing complex connectivity solutions (for example, EBICS, SWIFT FIN, SWIFTNet FileAct, host-to-host, SFTP, FTPS, AS2, and APIs).
• Hands-on expertise with payment and reporting file formats (for example, JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Strong analytical skills and attention to detail, including the ability to diagnose file and testing issues.
• Strong verbal and written communication skills with the ability to influence and align stakeholders.
• Ability to manage high volumes of work, prioritize effectively, and deliver to timelines.
• Effective issue identification, severity assessment, escalation, and end-to-end ownership through resolution.
• Ability to work independently with minimal supervision while collaborating with broader deal and project teams.

Preferred qualifications, capabilities, and skills:

• Experience with enterprise resource planning and treasury management systems.
• Knowledge of regional payment types and related regulatory considerations.
• Experience using approved AI-enabled tools to improve efficiency, analysis, or process optimization.