Client Support Specialist

Infinit-O Group; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Job summary

Infinit-O Group is seeking a customer service specialist to provide timely support via phone, email, and Teams for healthcare scheduling and patient portals. You will handle messages, de-escalate concerns, and ensure HIPAA-compliant handling of PHI.

Join a team focused on diversity and inclusion with opportunities for growth. The role suits fresh graduates or candidates with 6 months to 1 year in BPO/customer service and requires strong English communication, basic computer literacy, and the

Qualifications

• Strong verbal and written English communication skills.
• Comfortable handling phone calls, voicemails, and emails.
• Attention to detail when inputting client demographics and insurance information.

Responsibilities

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages, return voicemails, and close the loop with clients and providers.
• Write clear, empathetic emails for clients and providers; document all interactions thoroughly.
• De-escalate and direct conversations with clients, routing to appropriate resources as needed.
• Uphold privacy standards and keep PHI secure in HIPAA compliance; obtain and verify ROIs as needed.
• Schedule, cancel, and reschedule appointments; verify demographics and insurance details.
• Monitor provider calendars and flag calendar mismatches; communicate schedule changes.
• Assist clients with patient portal access and maintenance; support telehealth links and troubleshooting.

Skills

Verbal English communication

Written English communication

Attention to detail

Organizational skills

Problem-solving

Multitasking

Customer service orientation

Tools

Microsoft Office

Google Workspace

Job description

Pasay City Central Post Office, Philippines | Posted on 08/13/2026

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities

Client Communication & Service

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages, return voicemails, and close the loop with clients and providers.
• Write clear, empathetic, and professional emails for both clients and providers; document all interactions thoroughly.
• De-escalate and direct conversations with clients, maintaining professional boundaries and routing to appropriate resources as needed.
• Uphold privacy standards and keep PHI secure in compliance with HIPAA; obtain and verify ROIs as needed.

Scheduling & Coordination

• Schedule, cancel, and reschedule appointments accurately according to provider transparencies, policies, and visit type requirements that are laid out in the Master Provider Directory.
• Verify and update demographics, insurance details, payment details, and appointment instructions at the time of scheduling.
• Monitor provider calendars for accuracy and proactively flag when schedules or scheduling resources are out of sync.
• Support provider and client communications related to schedule changes and no-show policies based on provider disclosures.

Technology Support (Patient Portal & Telehealth)

• Assist clients with patient portal access and maintenance (e.g., linking family accounts, password reset, profile updates and document upload).
• Troubleshoot telehealth/virtual visits (e.g., resending links and basic troubleshooting) and provide step-by-step, kind instructions.

Requirements

Qualifications & Requirements

• Fresh graduates are welcome to apply, OR
• 6 months to 1 year of experience in Customer Service, BPO, Virtual Assistance, or front-desk coordination. (Prior experience in medical scheduling or handling health insurance is a huge advantage but not mandatory).
• Communication Skills: Good verbal and written English communication skills. Comfortable handling phone calls, checking voicemails, and drafting professional, clear emails to clients and providers.
• Basic computer literacy (Microsoft Office, Google Workspace).
• Tech-savvy enough to learn healthcare/scheduling platforms and basic troubleshooting (e.g., helping a client navigate a telehealth link or login portal).
• Attention to Detail: Ability to accurately input client demographics and insurance information without errors.
• Problem-Solving: Resourceful and analytical when handling scheduling conflicts or technical glitches.
• Organizational Skills: Capable of multitasking between managing voicemail boxes, emails, and active calendar scheduling.
• Work Setup: Willing to work on a night shift/US business hours schedule