Client Support Services – Reinsurance Claims Manager (AVP)

Guy Carpenter; Philippines; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Career development programs

Job summary

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist providing advisory services and analytics to clients worldwide. The role focuses on managing treaty claims processes, reviewing client advice, and collaborating with brokers and markets to resolve complex issues.

The position involves leading a team of claims staff, ensuring accuracy and timely processing, and maintaining high standards of professional service.

Qualifications

• University degree or equivalent experience.
• Proven experience in Treaty Claims and network with reinsurance markets >10 years.
• Strong communication skills; fluent in English.
• Proficiency in Microsoft Office.
• Prior reinsurance industry experience, especially in Treaty Reinsurance, is highly desirable.
• Dynamic team management experience.

Responsibilities

• Review claims advice from client according to departmental procedures.
• Handle and review claims calculations as required.
• Work closely with treaty TA team on queries.
• Attend to queries from clients, reinsurers, and related parties; assist in resolution of claims issues.
• Ensure processing reinsurance claims by team includes verifying documentation, evaluating eligibility, and calculating settlements.
• Ensure procedures and documentation comply with Guy Carpenter standards.
• Perform other job-related duties as assigned.

Skills

Treaty claims

Team leadership

English fluency

Microsoft Office

Relationship building

Education

University degree

Reinsurance industry experience

Tools

Microsoft Office

Reinsurance systems

Job description

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry‑leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market‑leading companies including Marsh, Mercer and Oliver Wyman.

What can you expect?

• Strive to meet KPIs and system tools to manage claims processes, meet SLAs, and deliver compliant, efficient service.
• Ensure claims are processed on a timely basis and remind the cedant to submit SOAs, ensuring all contractual and warranty conditions are met.
• Call and collaborates with peers/markets on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
• Establishes and drives relationships with Brokers, Clients and Markets to understand issues to resolve problems and queries and review working practices.
• Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
• Manage a team of claims staff

What is it for you?

• Being part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
• Unprecedented opportunity to meaningfully impact our clients and make a difference
• An opportunity to mold the role in your own style
• Access to Employee Resource Groups that provide mentorship and development opportunities
• Generous leaves and participation in our employee benefits program

We will count on you to be responsible for technical treaty matters:

• Review claims advice from client according to departmental procedures.
• Handle and review claims calculations as required
• Work closely with treaty TA team on queries
• Attend to queries from clients, reinsurers, and related parties. Assist in the resolution of claims issues.
• Ensure Processing Reinsurance Claims by team includes verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.
• Ensure procedures and documentation are following Guy Carpenter Professional Standards
• Perform other job-related duties as assigned.

What do you need to have?

• University degree or equivalent experience.
• Proven experience in Treaty Claims and has network with reinsurance markets > 10 years in the industry
• Strong communication skills; fluent in English.
• Proficiency in Microsoft Office.
• Prior reinsurance industry experience, especially in Treaty Reinsurance, is highly desirable.
• Dynamic team management experience

What makes you stand out?

• Curiosity and eagerness to learn.
• Positive attitude and adaptability in complex environments.
• Proven ability to lead teams

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.