Client Success Manager – Healthcare Account –Manila, Philippines

Fusion CX; Pasig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

A global BPO leader is seeking a Client Success Manager based in the Philippines. This hybrid role entails ensuring client satisfaction, managing relationships, and driving customer retention initiatives. Ideal candidates will have strong customer service skills and a Bachelor’s degree in a relevant field. Join a supportive environment offering professional development and leadership growth opportunities.

Benefits

Professional development opportunities

Leadership growth

Supportive multicultural environment

Responsibilities

• Build and maintain strong client relationships, serving as the primary point of contact.
• Partner with internal teams to align operations with client expectations.
• Monitor account performance, analyze trends, and identify areas for improvement.
• Develop and execute solutions to meet client goals and ensure satisfaction.
• Drive strategic initiatives that enhance client outcomes and account growth.
• Provide insights, reports, and recommendations directly to the VP of Client Success.
• Manage escalations with professionalism, urgency, and a solutions-first mindset.

Skills

Customer Satisfaction and Customer Service Skills

Strong Analytical Skills

Expertise in Customer Retention and Relationship Building

Excellent communication and problem-solving skills

Ability to work independently and remotely

Experience in the healthcare industry

Education

Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field

Job description

Job Description

About the Role: This hybrid role is based in either Manila or Cebu and reports directly to our VP of Client Success. The Client Success Manager will be responsible for ensuring client satisfaction, building and maintaining strong client relationships, managing customer retention programs, and providing exceptional customer service. Daily tasks include analyzing client data to enhance service delivery, resolving client issues, and developing strategies to improve overall client experience. If you are exploring Client Success Manager jobs in Cebu or Healthcare BPO leadership roles in the Philippines, this is your chance to grow with a global company that values both people and performance.

• Build and maintain strong client relationships, serving as the primary point of contact.
• Partner with internal teams to align operations with client expectations.
• Monitor account performance, analyze trends, and identify areas for improvement.
• Develop and execute solutions to meet client goals and ensure satisfaction.
• Drive strategic initiatives that enhance client outcomes and account growth.
• Provide insights, reports, and recommendations directly to the VP of Client Success.
• Manage escalations with professionalism, urgency, and a solutions-first mindset.

Job Requirements

Skills & Experience

• Customer Satisfaction and Customer Service Skills
• Strong Analytical Skills
• Expertise in Customer Retention and Relationship Building
• Excellent communication and problem-solving skills
• Ability to work independently and remotely
• Experience in the healthcare industry is a plus
• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field

Why Join Fusion CX?

At Fusion CX, your success drives our success and growth. We provide the platform, mentorship, and opportunities for you to excel in a leadership role while being part of a culture that prioritizes people.

• Play a key role in shaping the success of a primary Healthcare account.
• Collaborate directly with senior executives, including the VP of Client Success.
• Be part of a global BPO leader with a digital-first and client-centric approach.
• Access professional development, leadership growth, and career advancement opportunities.
• Thrive in a supportive, multicultural environment where contributions are recognized.

Looking for Client Success Manager jobs in the Philippines, Healthcare BPO leadership roles, or career opportunities in Manila? Apply today to advance your career with Fusion CX and make a meaningful impact.