Client Solutions Manager (Chinese Speaking), Content & Services

ByteDance; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ByteDance's Client Solutions team in Manila delivers high-touch client service and education on solutions to brands, aligning marketing objectives with business goals across SEA. The role focuses on campaign setup checks, optimization, and data-driven guidance to maximize client outcomes.

Ideal candidates bring 5+ years in account management or client services within digital marketing, with strong English and Mandarin skills, Excel/dashboarding capabilities, and a proactive, collaborative

Qualifications

• 5 years of experience in account management/client services in digital marketing
• Strong understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco
• Knowledgeable and experienced in performance marketing focused on Apps and/or Web
• Solid understanding of media metrics, their implications and studies
• High proficiency in English and Mandarin for communication with partners across Southeast Asia including China
• Proficient in Excel, dashboarding or similar tools
• Detail oriented, analytical; creative problem solver
• Strong communication and presentation skills
• Proactive with an 'Always Day 1' mindset
• Experience in-house marketing or agency background

Responsibilities

• Lead high-touch client service and education on ByteDance solutions.
• Link marketing objectives to client business goals (including China).
• Build Test & Learn plans using measurement solutions across full-funnel.
• Drive adoption of Pixels and MMPs where applicable.
• Prepare narratives, workshops and business reviews to educate and upskill clients.
• Support campaign setup checks, performance monitoring and optimization suggestions.
• Contribute to Always On content and revenue attainment for Brand Partnerships.
• Gather, analyze and present data with insights and next steps in post-campaign reporting.
• Manage stakeholder relationships across internal and client teams.

Skills

Account management experience

Digital marketing knowledge

Performance marketing

Media metrics

English and Mandarin proficiency

Excel

Dashboarding / BI tools

Analytical skills

Communication

Adaptability

Marketing experience

Tools

Excel

Dashboarding

Job description

Responsibilities

About the Team Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

• We are in the business of solutions


• these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)


• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take


• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions


• Driving and facilitating the adoption of Pixels, MMPs where applicable


• Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward Campaign Management & Reporting


• Sense check/challenge media plans and provide suggestions to set clients up for success


• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business


• Own conversations around

Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits


• Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers Stakeholder Management & Revenue Impact


• Building trusting relationships and robust communication with internal teams and external client teams


• Understanding the scope of various cross functional teams and whom to approach for what purpose


• Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems


• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team


• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharing

Qualifications

Minimum Qualification(s)

• 5 years of experience in account management/client services roles in digital marketing


• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco


• Knowledgeable and experienced in performance marketing specialized in Apps and/or Web


• Solid understanding of media metrics, their implications and corresponding studies


• High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China Preferred Qualification(s)


• Proficient in Excel, dashboarding or similar skillsets


• Detail oriented, analytical and a creative problem solver


• Strong communicator and confident presenter


• Proactive, positive and exemplifies an 'Always Day 1' mindset


• Experience in an in-house marketing function or advertising agency

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.