Client Services Manager

Buscojobs; Ilocos Norte; On-site; PHP 400,000 - 600,000; Full time

Job summary

A recruitment service is seeking a Client Services Manager in the Philippines who will build and maintain strong relationships with clients. The ideal candidate will lead a team to ensure excellent service, monitor performance, and address any client issues effectively. A Bachelor's degree and 1-2 years of experience in customer service or client management are required. This role offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive and inclusive work environment

Qualifications

• 1-2+ years of experience in customer service or client management, preferably in a BPO environment.
• Strong leadership and team management skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Lead, mentor, and develop a team of customer service representatives.
• Monitor team performance metrics and provide feedback.
• Address client concerns and issues in a timely manner.

Skills

Client Relationship Management

Team Leadership

Performance Monitoring

Issue Resolution

Excellent communication

Interpersonal skills

Education

Bachelor's degree in Business Administration

Job description

A Client Services Manager is responsible for maintaining exceptional relationships with clients to provide best-in-class client experience. The main responsibilities include building rapport and developing strategic relationships with client stakeholders, ensuring all aspects of the client's operations are properly supported, and continually exploring areas of growth.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Team Leadership: Lead, mentor, and develop a team of customer service representatives to deliver outstanding service.
• Performance Monitoring: Monitor team performance metrics, providing feedback and coaching to enhance service delivery.
• Issue Resolution: Address client concerns and issues in a timely and professional manner, ensuring effective resolution and satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 1-2+ years of experience in customer service or client management, preferably in a BPO environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.