Client Services Director

Afni, Inc.

Laguna

PHP 600,000 - 800,000

Job description

Duties and Responsibilities:

Develop strong business relationships with “key players” in the respective industry and partner with existing clients to understand & align to their strategy.
Develop strong partnerships with our clients to assist in growth of new and existing relationships.
Ensure the financial performance of client contracts and programs by closely working with clients to adjust as needed.
Partner with Client Services team members to analyze and develop innovative ways to minimize cost and create efficiencies in existing & new contracts.
Oversee and enhance existing client relationships by continually developing and providing guidance and leadership to the Client Service team members of various accounts.
Work collaboratively with the various support groups and Operations teams.
Responsible for partnering with Operations to deliver on client performance expectations and Afni internal metrics.
Assist in improving campaigns' performance by leveraging insights and driving process improvement activities.
Assist in development of marketing materials, RFP’s and work on the development and presentation of projects.
Sponsor and oversee new project implementations.
Partner with Afni IT, Security and RMM team to mitigate risk while ensuring contractual compliance.

Requirements:

5+ years of relevant contact center experience, preferably BPO.
Previous account management / client relations experience required.
Previous management experience required.
Possess exemplary verbal and written communication skills.
Analytical and problem-solving skills are required.
Strong organizational skills, proactive thinking with a creative and solution-oriented mindset.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience giving presentations is required.
Overnight travel expected.

If the position requires you to work overseas, please be vigilant and beware of fraud.