Client Service Senior Manager - Vice President

JPMorganChase; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Client Service Senior Manager to lead a team of client service professionals within our Commercial & Investment Bank, driving innovation and transforming client experience.

You will leverage treasury and cash management knowledge, analyze data to identify trends, develop strategic plans, and manage change initiatives across the operations.

This role offers opportunities for career growth and global collaboration while aligning with US operating hours.

Qualifications

• 5+ years of leadership experience in client service settings, specializing in treasury and cash management.
• Proven ability to develop and implement strategic operational plans.
• Experience in analyzing complex data to identify trends and opportunities.
• Strong relationship-building with internal stakeholders and ability to influence outcomes.
• Experience overseeing end-to-end change management and communications.

Responsibilities

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Develop and implement strategic operational plans, leveraging knowledge of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities, and develop innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Skills

Team leadership

Treasury & cash management

Data analysis

Strategic planning

Change management

Project management

Stakeholder influence

Digital literacy

AI/ML awareness

Cybersecurity basics

Job description

JOB DESCRIPTION

Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank, where you'll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact.

As a Client Service Senior Manager within JPMorganChase, you will lead a team dedicated to resolving client requests and enhancing service operations. Your role involves shaping operational policies and precedents, utilizing your expertise in treasury and cash management products. You will identify trends, generate innovative solutions, and ensure quality service delivery. Your skills in influencing, managing stakeholders, and driving continuous improvement are crucial. Proficiency in project management, change management, and data & tech literacy will enable you to lead your team in delivering exceptional client service and contribute to the firm's strategic objectives.

Job Responsibilities

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Required Qualifications, Skills And Capabilities

• 5+ years of extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
• Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
• Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
• Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.

Required Qualifications, Skills And Capabilities

• Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals.
• Proficient in conflict management and resolution to effectively address and resolve complex client and team issues.
• Proficient in digital literacy and process automation to enhance operational efficiency and service delivery.
• Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements.
• Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations.

Shift: US Operating Hours

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.