Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading global financial services firm is seeking a Client Service Manager to lead their Client Service Team in the Commercial and Investment Bank. The role involves ensuring operational compliance, enhancing client services, and managing team performance. The ideal candidate has a Bachelor's degree and extensive experience in customer service within the banking sector.
Executing a vision of superior client service is what we strive to achieve each day.
As a Client Service Manager within the Commercial and Investment Bank, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Job Responsibilities:
Required qualifications, skills and capabilities: