Client Service - Prime Brokerage

Bnp Paribas Bank; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

BNP Paribas Solutions Philippines Branch is seeking a dedicated post-trade operations professional to deliver end-to-end support for Prime‑Service clients in APAC. You will coordinate with internal Operations, IT, and business partners to ensure regulatory compliance and to drive continuous improvement in client experience and operational efficiency.

Responsibilities include acting as main liaison for clients, collaborating with Sales, Trading and Relationship Managers, meeting SLA timelines,

Qualifications

• University degree in Finance, Business Administration, Economics, Engineering, or related field.
• Relevant experience in post-trade operations, prime brokerage, or middle-office functions within a global banking environment.

Responsibilities

• Act as the main liaison for assigned Prime‑Service clients (email / phone) and provide timely solutions.
• Work closely with Sales, Trading, Business Managers and Relationship Managers on client-related topics.
• Coordinate internally to deliver solutions within competitive timelines and meet SLA turnaround times.
• Escalate risk-related or client-impacting issues promptly and appropriately.
• Handle post-trade allocation and trade exceptions for Synthetic Prime Brokerage clients.
• Review CSG and client Management Information (MI) to identify improvement opportunities via technology or process enhancements.
• Participate in global and local projects (automation, process optimisation, UAT testing) to achieve efficiency, cost reduction and risk mitigation.
• Contribute solutions for new business initiatives and propose process improvements that enhance the client journey.

Skills

Post-trade operations

Prime brokerage experience

Middle-office experience

Client management

Education

University degree in Finance/Business/Economics

Job description

About BNP Paribas Group

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 71 countries, with approximately 199,000 employees. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

About BNP Paribas Solutions Philippines Branch

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services. back-office operations services related to or which further the accomplishment of the corporation's investment services, banking transaction processing, and equity investment.

About Business Line / Function

ITO Market Operations comprises Trade Processing & Support, Product Control, Client Management, Change Management and other key teams. The Middle‑Office teams sit under the Product Control umbrella and cover Documentation, Reconciliation, Trade Support, P&L, Trading Portfolio & Controls. Trade‑Validation teams work closely with Front‑Office, Back‑Office, Finance and other support teams to ensure smooth BAU operations.

Position Purpose

The role is the single point of contact for a set of assigned Prime‑Service clients in APAC, delivering end‑to‑end post‑trade support across multiple asset classes. You will coordinate with internal Operations, IT and business partners to resolve client queries, ensure compliance with regulatory and BNPParibas standards, and contribute to continuous‑improvement initiatives that enhance client experience and operational efficiency.

Primary Role Responsibilities

• Act as the main liaison for assigned Prime‑Service clients (email / phone) and provide timely solutions.
• Work closely with Sales, Trading, Business Managers and Relationship Managers on client‑related topics.
• Coordinate internally to deliver solutions within competitive timelines and meet SLA turnaround times.
• Escalate risk‑related or client‑impacting issues promptly and appropriately.
• Handle post‑trade allocation and trade exceptions for Synthetic Prime Brokerage clients.
• Review CSG and client Management Information (MI) to identify improvement opportunities via technology or process enhancements.
• Participate in global and local projects (automation, process optimisation, UAT testing) to achieve efficiency, cost reduction and risk mitigation.
• Contribute solutions for new business initiatives and propose process improvements that enhance the client journey.

Other Contributions

• Support BNPParibas permanent control framework and minimise operational failures, including fraud risk.
• Ensure compliance with internal/external regulatory and compliance requirements (AML/FS, sanctions, IT security, Code of Conduct).
• Assist in the execution of AML/FS operational controls and promptly escape any hits for analysis.

Education, Required Skills & Competencies

• University degree (e.g., Finance, Business Administration, Economics, Engineering, or related field).
• Relevant experience in post‑trade operations, prime brokerage, or middle‑office functions within a global banking environment.

Core Competencies

• Ownership & Results‑Orientation – Proactively manage client issues and drive high‑quality, timely delivery.
• Risk Awareness – Understand and apply operational risk‑management principles in daily activities.
• Integrity & Ethics – Uphold BNPParibas Code of Conduct and ethical standards.
• Team Player & Cross‑Cultural Awareness – Collaborate effectively across teams and geographies.
• Client Focus – Treat internal and external stakeholders as customers and anticipate their needs.
• Change‑Champion – Question the status‑quo and suggest improvements to processes and systems.

Essential Personal Skills

• Diligence – Prioritise issues based on business impact and identify quick‑win solutions.
• Resilience – Maintain composure under market‑driven pressure or tight deadlines.
• Communication – Active listening, clear articulation, proactive escalation; comfortable interacting with senior management.
• Innovation – Lateral thinking to source alternative information and overcome obstacles.
• Proactivity – Self‑starter able to work independently with strong attention to detail.
• Structured Multi‑Tasking – Analyse problems systematically, pinpoint pain points, and implement pragmatic solutions rapidly.