CLIENT SERVICE OFFICER

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Private Wealth Client Service Officer to assist Relationship Managers in managing Private Wealth accounts and supporting sub-units. The role requires familiarity with Private Wealth products and services and proactive coordination to ensure timely execution and settlement.

The successful candidate will help maintain accurate transaction records, oversee audit/compliance requirements, and serve as a liaison for Audit/Compliance matters, ensuring

Qualifications

• Bachelor’s degree in business/finance.
• At least 3 years of experience in client servicing.

Responsibilities

• Supports the Private Wealth Relationship Managers (RMs) in servicing both prospective and existing clients.
• Familiar with products and services available in Private Wealth.
• Assists in reminding RMs on their deliverables to ensure timely execution/settlement.
• Checks the completeness and accuracy of the transactions.
• Overseeing all audit and compliance requirements of all teams (CDD, Hold Mail, LOA, Doc Def, Dormant and other compliance related matters).
• Liaison officer for Audit/Compliance matters.

Skills

Client servicing

Education

Bachelor's degree in business/finance

Job description

The Private Wealth Client Service Officer is primarily accountable for assisting the Relationship Managers in managing Private Wealth accounts and/or supporting sub-units.

Responsibilities:

• Supports the Private Wealth Relationship Managers (RMs) in servicing both prospective and existing clients
• Familiar with products and services available in Private Wealth
• Assists in reminding RMs on their deliverables to ensure timely execution/settlement.
• Checks the completeness and accuracy of the transactions
• Overseeing all audit and compliance requirements of all teams (CDD, Hold Mail, LOA, Doc Def, Dormant and other compliance related matters)
• Liaison officer for Audit/Compliance matters
• Coordinates and monitors the team’s TMS, document deficiencies and regularization of documents
• Ensures that all team’s transactions were done and requests were already sent to centralized operations group
• Assists RMs and acts as alternate officer in absence of the Private Wealth Relationship
• Managers on client services activities

Qualifications:

• Bachelor’s degree in business/finance
• At least 3 years of experience in client servicing