Client Service Manager - 401(k) Plan Services

Empower; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Empower is seeking a Client Service Manager to serve as the primary operational contact for a portfolio of 401(k) retirement plans. You will manage day-to-day communications with sponsors, advisors, and TPAs, and coordinate plan administration to deliver exceptional service.

You will lead client meetings, track issues, and collaborate with operations, legal, and compliance teams to resolve escalations. A 3+ year background in financial services and knowledge of ERISA and DOL/IRS rules are

Qualifications

• Associate's degree, preferably in Business, Finance, or a related field, or equivalent work experience.
• 3+ years of experience in the financial services industry.
• Knowledge of 401(k) retirement plans and retirement plan administration.
• Knowledge of ERISA, DOL, and IRS regulations related to retirement plans.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication and presentation skills.
• Ability to manage multiple priorities, organize work, and solve problems in a client-service environment.

Responsibilities

• Serve as the primary operational contact for an assigned portfolio of 401(k) retirement plans, supporting plan sponsors, advisors, partners, and third-party administrators (TPAs).
• Manage day-to-day client communications and coordinate plan administration activities to maintain strong client relationships and deliver a high level of service.
• Lead client meetings and conference calls, track plan issues and action items, and coordinate timely resolution with internal and external stakeholders.
• Proactively follow up on outstanding plan administration matters, including plan setup, documents, contributions, loans, distributions, enrollment, plan changes, product changes, investment fund additions and eliminations, plan amendments, statement reviews, banking and payroll changes, forms, payroll support, and pricing changes or recoveries.
• Communicate essential recordkeeping information throughout the plan year, including compliance testing results, plan amendment requests, plan design considerations, regulatory changes, product enhancements, and website functionality.
• Monitor escalated issues through resolution and keep clients informed of status, next steps, and outcomes.
• Coordinate the development and delivery of custom or specialized client reporting.
• Resolve escalated client and plan issues by partnering with internal teams, including operations, legal, compliance, systems, financial control, and technical support.
• Participate in and coordinate client meetings and conference calls to provide consultation, answer questions, and facilitate issue resolution.

Skills

Communication skills

Prioritization

Client service

Team coordination

Education

Associate degree in Business/Finance

Tools

Microsoft Office Suite

Job description

Empower is seeking a Client Service Manager to serve as the primary operational contact for a portfolio of 401(k) retirement plans. You will manage day-to-day communications with sponsors, advisors, and TPAs, and coordinate plan administration to deliver exceptional service.

You will lead client meetings, track issues, and collaborate with operations, legal, and compliance teams to resolve escalations. A 3+ year background in financial services and knowledge of ERISA and DOL/IRS rules are