Client Service Expert - CDMX

Swarovski; Mexico; On-site; PHP 1,474,720 - 1,896,069; Full time

Benefits offered by this job

Learning and development

Employee assistance program

Volunteer leave

Employee discounts

Job summary

Swarovski is seeking a Client Service Expert in Mexico City to support multi-channel operations and drive excellent service for the MEL/MEX accounts. You will handle first-level admin queries, input and approve SAP orders, manage backorders, invoicing, and ensure data accuracy across Customer, Prices, and POP master data.

We value strong English communication, organizational skills, and experience with SAP or Micros.

Qualifications

• Minimum 2 years in fashion retail with a customer focus.
• Minimum 1 year in a client service role in Consumer Goods; SAP/Micros know-how.
• Advanced verbal communication and presentation skills.
• Excellent organizational and planning skills.
• Strong customer service focus and relationship building.
• Proactive problem solver with ability to manage change.
• English proficiency; Excel and analytics tools knowledge.

Responsibilities

• Provide first-level support for administrative queries across sales channels.
• Manage orders in SAP, backorders, invoicing, and EDI processing.
• Coordinate stock recalls/returns for IR MOB/MUB accounts.
• Maintain master data (POP, Customers, Prices) and contracts.
• Generate reports for Controlling and ad-hoc analyses.
• Support logistics and handover to SCM.

Skills

Customer service

Communication

Organizational skills

Problem solving

English proficiency

Excel

Tools

SAP

Micros

Job description

## Client Service Expert - CDMXApplylocations: Miguel Hidalgo, MEXtime type: Full timeposted on: Posted 8 Days Agojob requisition id: R-112777At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.**About the Job**The Client Services Specialist is responsible for supporting the management of business operations across channels and supporting the whole organization across teams so that business and customer service objectives can be met within México.• First level support (1-to-1) for all administrative queries for all sales channels (SR, IR MOB/MUB) e.g. queries relating to systems (SRP, EPOS etc.), resetting passwords, missing/damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders and invoices etc.• Manage orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), for all products including samples and VM materials, in compliance with importation and examination policies and track deliveries for IR MOB and MUB Accounts, as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days(Note: SR covered by Allocators, online covered by EComm team)• Support and coordinate IR MOB/MUB stock recall/returns from securing initial authorisation and receipt of product, through to input and approval in SAP.• Responsible for coordinating and administering all IR MOB/MUB contracts e.g. issuing initial contract and ongoing maintenance including update and re-issue, as well as reporting on compliance & contract breaches. Will further support with required input in to Discount Review and Cash-back-bonus/Rebate processes• Responsible for master data completeness and correctness (POP, Customer, Consumer, Prices)• Support Repair, Warehousing, Custom, Logistics services until handover to SCM• Support in generating reports until handover to Controlling as well as ad-hoc reports necessary**About You**We are looking for a unique and amazing talent, who brings along the following:• Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment.• Minimum 1 year of work experience in a similar client service role in a Consumer Goods Business ideally with SAP/Micros, etc. know-how• Advanced verbal communication and presentation skills• Excellent organizational and planning skills• Strong customer service focus and relationship building skills.• Proactive problem solver with ability to manage change effectively.• Ability to manage multiple stakeholders.• English is a must.• Knowledge in Excel and Analytics Tools.**What We Offer**You can expect a range of benefits, including:* Learning and career development programs to help you grow* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters* Paid volunteering leave to support causes that matter to you* Exclusive employee discounts on Swarovski products**About Swarovski**Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.### Create a World of WonderJoining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.**Recruitment Process at Swarovski** You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.