Client Service Coordinator

TOA Global Pty; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

Leave program

HMO & Life Insurance

Professional development

Global exposure

Modern hub facilities

Job summary

TOA Global Pty is seeking a Client Service Coordinator in the Philippines to bridge Australian accounting firms with our local teams. You will orchestrate onboarding workflows, ensure regulatory compliance, and drive proactive communication to support client satisfaction and firm efficiency.

The role requires 2–5 years of mandatory Australian-firm experience, excellent English, and keen attention to detail in admin workflows and deadlines.

Qualifications

• 2–5 years of mandatory experience with Australian accounting firms.
• Solid understanding of Australian compliance landscapes and client service expectations.
• Proficient with Australian practice management and corporate secretarial systems.

Responsibilities

• Take full ownership of onboarding workflows and compliance documentation.
• Serve as the professional face and voice of the firm, managing reminders and updates.
• Handle corporate secretarial tasks including ASIC functions and digital lodgments.
• Monitor WIP and billing statuses, liaising with Australian accountants for productivity.

Skills

Client service

English skills

Time management

Regulatory compliance

Australian firm experience

Tools

XPM

CAS360

BGL

Karbon

Job description

Location: Cebu, Clark, Manila, or Tarlac, Philippines
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.

As a Client Service Coordinator, you are the central nervous system of the client relationship. This role is designed for a highly organized professional who excels at bridging the gap between Australian accounting firms and their Philippine-based teams. You won't just be managing tasks; you'll be orchestrating workflows, ensuring regulatory compliance, and delivering the proactive communication that drives client satisfaction and firm efficiency.

Your Impact

• Orchestrator of Onboarding & Compliance: Take full ownership of the client journey by managing onboarding workflows and essential compliance documentation. Track active jobs and compliance lodgments within practice management software to ensure zero missed deadlines.
• Proactive Communication Lead: Serve as the professional face and voice of the firm. Manage critical reminders, document follow-ups, and project updates, while coordinating high-value firm activities like newsletters and webinar logistics.
• Corporate Secretarial Specialist: Handle vital ASIC functions, including processing annual review reminders, executing digital lodgments, and maintaining corporate registers to ensure all entities remain in good standing.
• Strategic Workflow Integrator: Monitor Work in Progress (WIP) and firm billing statuses. Liaise directly with Australian accountants to optimize productivity and coordinate smoothly between onshore and offshore production teams.

What You Bring

• The Experience: 2-5 years of mandatory experience working in or directly supporting an Australian accounting firm. You hold a solid understanding of Australian compliance landscapes and client service expectations.
• Technical Proficiency: Expert-level familiarity navigating Australian practice management and corporate secretarial systems such as XPM, CAS360, BGL, or Karbon.
• The Mindset: Exceptional written and verbal English communication skills. You are a detail-oriented multitasker who can easily balance complex admin workflows and time-sensitive client deadlines.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Benefits

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Professional Development Pathways: Access to specialized corporate secretarial training, system certifications, and a clear career development map pointing toward client service management or operations roles.
• Global Exposure: Work side-by-side with practice managers and directors in Australia and New Zealand, dramatically accelerating your knowledge of international commerce and practice administration.
• The Hub Experience: Work from a modern facility featuring custom workstations, a breakout room with billiards, table tennis, or foosball, and varieties of free coffee and drinks.