Client Relation Officer

MicroSourcing International; Manila; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Descripción de la vacante

MicroSourcing International is seeking a Client Relation Officer to oversee client relationships, delivery performance, and day-to-day operations from onsite locations in Metro Manila. The role requires leadership experience, excellent English communication, and a proactive approach to client satisfaction.

You will coordinate with offshore teams, monitor attendance and schedules, and drive account growth while ensuring compliance with contractual terms. Shift-based onsite work is required.

Formación

• 2+ years of experience in a leadership role.
• Strong English and communication skills (written and verbal).

Responsabilidades

• Client & Delivery Oversight: manage day-to-day relationships and align service delivery with contract expectations; resolve escalations or SLA breaches.
• Operational Management: coordinate with the client on offshore team status, monitor attendance/schedules, coach, and provide day-to-day support.
• Performance & Reporting: implement and monitor KPIs, prepare and maintain reports for planning and decisions.
• Commercial & Account Growth: identify retention and growth opportunities, gather feedback, and assist in account planning.
• People Leadership & Cross-Functional Collaboration: partner with HR, Talent Acquisition, and Shared Services to drive engagement and resolve issues.
• Information & Compliance: disseminate updates, enforce policies, and perform other duties as assigned.

Conocimientos

Leadership

English proficiency

Descripción del empleo

Job Description:

Position: Client Relation Officer

Location: MOA, Pasay City, Harton Paranaque, BGC Taguig and Eastwood

Work Setup & Shift: Onsite, Shifting

Why Join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

Client & Delivery Oversight: Serve as the primary point of contact for assigned clients, managing day-to-day relationships, actively aligning service delivery with contractual expectations, and swiftly resolving escalations or SLA breaches.

Operational Management: Regularly coordinate with the client regarding offshore team status, monitor daily attendance/schedules, conduct coaching sessions, issue corrective actions, and provide day-to-day operational support.

Performance & Reporting: Implement and monitor KPIs set by the client or MS, and prepare/maintain statistical reports for operations planning and management decisions.

Commercial & Account Growth: Identify retention and growth opportunities within existing client accounts, gather client feedback, and consult on account planning to ensure account health and profitability.

People Leadership & Cross-Functional Collaboration: Partner closely with embedded HR, Talent Acquisition, and Shared Services teams to drive employee engagement, maintain performance standards, and resolve minor client and staff issues.

Information & Compliance: Disseminate company updates, enforce client and MS policies, and carry out all other duties as assigned.

What You Need

Non-negotiables

• Strong English and communication skills, both written and verbal (REQUIRED).
• 2+ Year of experience in a leadership role.

Preferred Competencies

Executive Presence & Relationship Depth: Ability to confidently engage client executives, navigate stakeholder structures, build trust, and manage client expectations with transparency.

Business Acumen & Ownership: Strong focus on operational outcomes, top-line growth, and taking extreme ownership of client and team resolution processes.

5+ Years Experience: BPO account management, enterprise client success, or complex B2B relationship management background is a strong advantage.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: