Client Ops Specialist IV - Implementations

JPMorgan Chase & Co.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading company seeks a Client Ops Specialist IV in Manila to join their Treasury Service team. The role involves managing client requests, ensuring service level agreements, and overseeing implementation audits. Ideal candidates will have a Bachelor's degree, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• Excellent problem-solving skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage maintenance and account closing requests from clients.
• Oversee audits of completed implementations.
• Act as primary point of contact for in-country support.

Skills

Problem-solving

Flexibility

Client service

Collaboration

Education

Bachelor’s degree

Job description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Ops Specialist IV - Implementations within the Treasury Service team, you will play a crucial role in handling client requests for product modifications and deletions. You will serve as the primary point of contact, guaranteeing the execution of maintenance activities within the agreed service level agreements, and supervising inspections/audits of completed implementations. This position provides an opportunity to thrive in a dynamic, fast-paced setting, where your problem-solving abilities and capacity to perform under pressure will be greatly appreciated.

Job Responsibilities:

• Act as the central point of contact and escalation for in-country Implementation Support team members
• Manage treasury service maintenance and account closing requests via Deal Manager or mailbox from client service in which there will be a need to raise a deal manager request.
• Ensure the delivery of maintenance activity to be completed within established service level agreements.
• Collaborate with Product Manager/Serviceto determine the risk rating and procedures of requests which are not on Risk Matrix.
• Oversee inspections/audits of completed implementations
• Checkto ensure rush requests are processed with a sense of urgency, requests for clients identified on the Sensitive Client list are assigned to seasoned associates for processing, being modified of special processing requirements if indicated and "Unable to Offshore" client requests are assigned
• Coordinate with the management team of any problems that negatively impacted a client.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• Excellent problem-solving skills in order to identify, understand and address operational and technical issues.
• Good problem-solving skills and can articulate clear and workable solutions
• Ability to be flexible, follow tight deadlines, organize, and prioritize work
• Builds/promotes a client/customer centered organization.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos

Preferred qualifications, capabilities, and skills

• Proactive in displaying these skills and developing solutions.
• Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries
• Escalates issues and concerns in a timely manner with management.