Client Operations – Wealth Management, Vice President

Testing Site - JPMC; Metro Manila; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Testing Site - JPMC in Metro Manila is seeking a USPB Client Operations Vice President to lead a large Wealth Management Operations team, overseeing onboarding, KYC, and maintenance processes while driving improvements.

You will partner with Front Office, Product, and global teams to ensure reliable service delivery, manage capacity and headcount, and steer transformation projects that elevate client outcomes and operational excellence.

Qualifications

• Bachelor’s degree in Banking, Finance, Commerce, Science, or equivalent military experience.
• Twelve years of relevant operations experience, including eight years in people and team management.
• Experience managing large teams and leading people managers.
• Strong organizational, prioritization, and interpersonal skills.
• Ability to drive transformation projects and governance initiatives.
• Excellent verbal and written communication, including scorecards.

Responsibilities

• Ensure all process-level SLAs for productivity, accuracy, turn times, and staffing are met and improved.
• Manage exceptions throughout onboarding lifecycle with timely resolution and minimal risk.
• Collaborate with upstream and downstream teams for effective communication on exceptional cases.
• Deliver high-quality performance and accuracy to meet client needs and expectations.
• Ensure adherence to service level commitments, process controls, and escalation policies.
• Proactively identify issues and adapt to changes to drive improvements.
• Engage with business and project teams to define and close efficiency projects on time.
• Chair senior-level governance forums and communicate project updates.
• Supervise and manage Client Operations team including hiring and talent development.
• Lead transformation initiatives to drive operational excellence.
• Oversee volume analysis, capacity planning, and headcount assessment.

Skills

Leadership

Stakeholder management

Process improvement

SLA management

Governance

Talent development

Education

Bachelor's degree

MBA (Finance)

CPA

CFA

Job description

Join our Wealth Management Operations team and help shape the future of client service. Be at the heart of operational excellence, driving process improvements and collaborating with global partners. Unlock your potential as a leader, supporting transformation initiatives and delivering outstanding results for our clients. Make your mark by fostering a culture of innovation, teamwork, and continuous improvement.

Job Summary:

As a USPB Client Operations Vice President in Wealth Management Operations, you will lead a large team responsible for various processes within the life cycle of financial products. You will collaborate with Front Office, Product, Client Service, Transformation, and other global operations teams to ensure seamless service delivery. In this role, you will oversee account opening, KYC, and account maintenance functions, manage exceptions, and drive process improvements. Together, we strive to exceed client expectations and deliver operational excellence.

Job Responsibilities:

• Ensure all process-level service level agreements (SLAs) for productivity, accuracy, turn times, and staffing are consistently met and improved.
• Manage exceptions throughout the client onboarding lifecycle, ensuring timely resolution and minimal risk.
• Collaborate with upstream and downstream teams to ensure effective communication and resolution of exceptional cases.
• Deliver high-quality performance and accuracy to meet client needs and expectations.
• Ensure adherence to service level commitments, process controls, and escalation policies.
• Proactively identify issues and adapt to changes in the team, market, or Wealth Management to recommend process improvements.
• Engage with business and project teams to define and drive closure on efficiency projects within agreed timelines.
• Chair senior-level governance forums and communicate updates on project timelines, capacity, and upcoming tasks.
• Supervise and manage the performance of the Client Operations team, including hiring and ongoing talent development.
• Lead transformation initiatives, including tactical and strategic projects, to drive operational excellence.
• Oversee volume analysis, capacity planning, and headcount assessment to support business needs.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Banking, Finance, Commerce, Science, or equivalent military experience.
• Twelve years of relevant operations experience, including eight years of people and team management experience.
• Experience managing large teams and leading people managers.
• Strong organizational, prioritization, and interpersonal skills with attention to detail.
• Ability to work independently with minimal supervision.
• Strong change mindset with the ability to challenge the status quo and drive transformation projects.
• Excellent verbal and written communication skills, including proficiency in making presentations and developing scorecards.
• Strong stakeholder management skills and experience presenting data to senior stakeholders.
• Experience in volume analysis, capacity planning, and headcount assessment.
• Demonstrated ownership, responsibility, and intellectual capacity for process improvements and innovation.
• Ability to adapt in a dynamic team environment and meet fixed deadlines.

Preferred Qualifications, Capabilities, and Skills:

• MBA (Finance), CPA, CFA, or equivalent postgraduate degree in Finance or Accounting.