Client Operations Team Lead

Insight Enterprises; Pasig; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A global technology solutions provider is seeking a Client Operations Team Lead to oversee daily productivity and ensure effective customer engagement. Candidates should have extensive experience in customer service and exemplary management skills. This hybrid opportunity offers supporting training for career growth and emphasizes a people-first company culture.

Benefits

Flexible work location for up to 30 days a year

HMO on Day 1 with 2 free dependents

Qualifications

• 5+ years of experience in customer service and operations.
• Able to thrive in a rapidly changing environment.
• Strong English communication skills.

Responsibilities

• Oversee daily productivity of teammates.
• Manage client escalations with a proactive mindset.
• Ensure accurate order processing and contract compliance.

Skills

Customer service experience

Strong verbal communication

Management of multiple priorities

Education

Bachelor's Degree preferred

College level or higher

Job description

Overview

Requisition Number: 102247

Client Operations Team Lead

Location: Hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.

Insight at a Glance

• 14,000+ engaged teammates globally
• Certified GPTW (Great Place to Work)
• #20 on Fortune’s World’s Best Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Client Operations Team Lead will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further. As a Client Operations Team Lead, you will get to:

• Develop and implement efficient practices to meet business needs.
• Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
• Ensure teammates attend company, vendor, and publisher trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client escalations and provide first level escalation with a "buck stops here" mindset.
• Ensure teammates process accurate/correct orders and adhere to contract compliance.
• Provide reporting for management and maintain positive interaction with other cross-functional departments.
• Identify any training needed for teammates and coach them as needed, while also being able to QA requests.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor’s Degree in any course preferred.
• College level or higher.
• 5+ years of experience in customer service and operations or other related experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communication skills.
• Able to successfully manage multiple priorities.

What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• HMO on Day 1 with 2 free dependent.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some of the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, please click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at Insight.

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of the Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World\'s Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World\'s Best Employers, and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today\'s talent leads tomorrow\'s success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.