Client Onboarding Specialist/Project Coordinator - Remote/Hybrid

Neolytix; Quezon City; Remote; PHP 400,000 - 600,000; Full time

Job summary

A consulting firm in Quezon City is looking for a dedicated customer engagement specialist to conduct onboarding meetings, assist with product setup, and improve customer relationships. The ideal candidate will possess strong communication skills and a proactive approach to solving customer challenges. Join us at a boutique consultancy where your contributions can significantly impact clients' success.

Qualifications

• Strong communication skills to conduct onboarding and product demos.
• Ability to understand customer goals and offer tailored product information.
• Experience in optimizing product setup and educating customers.

Responsibilities

• Conduct onboarding meetings and product demos.
• Understand customer context and provide relevant product information.
• Eliminate roadblocks in achieving customer goals.

Job description

Overview

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them
• 4.7 on Google and 4.2 on Glassdoor with 80% of approval rating!

Responsibilities

• Conducting onboarding meetings, product tours, company presentations, and product demos
• Understanding customer context and goals and providing product information to best serve those goals
• Educating customers and optimizing their product setup for the quickest path to success
• Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding
• Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base
• Assisting customer support with customer issues and requests
• Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently

Shift- Night shift