Client Onboarding Representative, Non-Officer

Citi; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Citi in Manila is seeking a Non-Officer, Client Onboarding Representative for a hybrid role. You will handle documentation receipt, review, lodgment, and repository filing for client products, while ensuring compliance and accurate logs.

The position emphasizes end-to-end documentation quality and risk-aware decision making. Candidates should bring experience in high-volume environments, strong MS Office skills, and the ability to work independently as well as with a team, within Citi's risk and

Qualifications

• Previous experience in a high-volume transaction environment preferred.
• MS Office proficiency in Word, Excel and Web navigation; ability to work independently and meet deadlines.
• Demonstrated ability to handle escalations and work under pressure.
• Documentation knowledge preferred; leadership ability to guide teammates.
• Ability to allocate tasks and ensure timely completion of daily work.

Responsibilities

• Assist with receipt, review, and lodgment of documentation for client products.
• Manage incoming/outgoing documents under controls and scan/lodge in the correct repository.
• Maintain documentation logs and perform end-to-end reviews for validity.
• Ensure compliance with processes, controls, and policies; support audit activities.
• Provide backup coverage during high volume periods and deliver quality service.
• Use technical knowledge to improve operation efficiency and record-keeping.

Skills

MS Office proficiency (Word, Excel)

Communication skills

Leadership abilities

Escalation handling

Attention to detail

Education

Bachelor's Degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We're currently looking for a high caliber professional to join our team as Non-Officer, Client Onboarding Representative, Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well‑being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well‑being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Client Onboarding Representative performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

In this role, you are expected to:

• Assists with the receipt, review, and lodgment of documentation for both client products.
• Manages physical incoming and outgoing documents under all necessary controls.
• Scans and lodges documentation in the correct repository for clients.
• Owns and maintains documentation logs for E-2-E hand-off controls.
• Completes end to end reviews of all documents to establish validity of the documents and accept/reject based on that review.
• Maintains effective controls and ensure compliance with all processes and policies.
• Provides creative solutions to reduce errors and to ensure adherence to audit and control policies.
• Provides back‑up coverage for team members and assist team members during high volume periods across all processes in unit.
• Utilizes technical knowledge in order to deliver quality service and achieve operation efficiency.
• Completes record creation to support processes.
• Maintains, updates/distributes the daily logs for all necessary teams.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Previous experience in high‑volume transaction environment preferred
• MS Office proficiency in Word, Excel and Web navigation. Ability to work independently in a fast‑paced environment, deadline‑driven environment. Possess effective verbal and written communication skills.
• Demonstrated ability to work through escalations, bringing in management as needed. Ability to work both individually and as a member of a team. Ability to adhere to Citi’s internal risk & controls policies and processes. Documentation knowledge preferred. Demonstrated ability to work under pressure. Consistently demonstrate ability to take on leadership role on the team. Allocate work to other members of the team. Ensure that all daily work and deliverables are completed timely, or that management is updated accordingly.

Education:

• Bachelor's Degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Client Onboarding, Documentation Review, Know Your Customer (KYC).

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.