Client Onboarding Executive - Singapore Clients - Remote

Sleek Corp; Philippines; Remote; PHP 391,000 - 670,000; Full time

Job summary

Sleek Corp in the Philippines is seeking a detail-oriented Client Onboarding Executive to drive fast, accurate onboarding for new clients. You will understand Singapore’s regulatory requirements and use AI-driven workflows to ensure data accuracy and compliance, turning sign-ups into live entities quickly and smoothly.

Based in the Philippines, you will work independently in a remote environment, collaborating with multi-disciplinary teams to deliver world-class service to entrepreneurs while

Qualifications

• Recognised degree or diploma in Business Administration or equivalent.
• Experience in client-facing roles handling sensitive information and complex client matters.
• Hands-on experience with Google Workspace and Microsoft applications.
• Good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Self-motivated, proactive, and highly organised with a detail-oriented approach.
• Ability to thrive in a fast-paced, technology-driven, and VUCA environment.
• Excellent interpersonal and communication skills to support entrepreneurs.

Responsibilities

• Own the client onboarding journey with a tailored, delightful experience.
• Maintain 100% accuracy in client billings, statutory filings, and compliance.
• Execute workflows with speed and precision for the 3-DayA0vision.
• Maintain high CSAT and minimize time to onboard.
• Apply expertise in regulatory requirements to ensure compliant onboarding.
• Organise daily tasks and follow onboarding SOPs.
• Utilise AI tools to streamline manual tasks toward a 100% automated workflow.
• Provide monthly process improvements to management.
• Collaborate with Head of Client Onboarding and Team Leader.
• Serve as primary contact for client queries and escalate when needed.

Skills

Client communication

Attention to detail

Proactive mindset

Time management

Analytical thinking

Education

Business Administration degree

Tools

Google Workspace

Microsoft Office

Job description

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia-Pacific.

We are looking for a detail-oriented Client Onboarding Executive to champion speed, accuracy, and compliance in the first critical stage of our clients' journey.

Based in the Philippines, you will work independently in a remote environment, driven by a passion for understanding business owners. You are proactive and committed to delivering world-class service to our clients. In this role, you will expand your technical expertise while collaborating with diverse businesses across multiple industries.

Mission

The Client Onboarding Executive ensures a smooth and fast onboarding experience for every new Sleek client. By understanding Singapore’s regulatory requirements and using AI-driven workflows, you will maintain high data accuracy and compliance. Your goal is to quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience.

Outcomes

Client Journey & Service Delivery

• End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention.
• Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions.
• The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed.
• Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard.

Operational Excellence & Compliance

• Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance.
• Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes
• AI-Augmented Execution: Utilise Sleek’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow.

Collaboration & Growth

• Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month.
• Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows.
• Problem Solving: Act as a primary point of contact for client queries, resolving requests with precision and escalating complex matters when necessary.
• Collaboration: Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client.

To do this, you will have:

• Education: Recognised degree or diploma in Business Administration or equivalent.

• Experience: Ideally experience in client-facing roles, handling sensitive information and complex client matters.
• Technical Skills: Hands-on experience with Google Workspace, Microsoft applications, and various productivity software.
• Compliance Knowledge: A good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Mindset: Self-motivated, proactive, and highly organised with a "detail-oriented" approach.
• Adaptability: Ability to thrive in a fast-paced, technology-driven, and VUCA environment.
• Communication: Excellent interpersonal and communication skills to effectively support entrepreneurs.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s