Customer Success - UK Clients - Remote

Sleek; Metro Manila; Remote; PHP 800.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Work from home

Remote-friendly

Employee stock plan

Generous paid time off

Zusammenfassung

Sleek, a fast-growing fintech and corporate services platform, is hiring for a Customer Success focused role to renew services across a global SME client base. Based in the Philippines or India, you will drive revenue through renewals, upsell and churn reduction.

Join Sleek for flexible work options, remote work potential, and a culture of humility, collaboration and data-driven decision making. This role offers ownership and growth in a dynamic environment.

Qualifikationen

• Minimum 8 years experience in Sales, Account Management or Customer Success with revenue targets.
• Experience with SMEs, startups and UK market.
• Familiar with Tableau, Zendesk, Hubspot.
• Ability to resolve issues through cross-functional collaboration.
• Proactive to take up new projects to completion.

Aufgaben

• Achieve renewal rate targets monthly, CSAT, expansion and churn targets.
• Investigate customer end-to-end interactions to drive resolution and retention.
• Achieve monthly cash collection targets through renewal, upsell and upgrades.
• Understand and track pipeline in a data-driven way.
• Collaborate with accounting, corp sec, product and data to improve renewal processes.

Kenntnisse

Sales Driven

Ownership

Humility

Structured Thinking

Data driven

Customer-centric

Problem Solving

Collaboration

Autonomous/ Entrepreneurial

Tools

Tableau

Zendesk

Hubspot

Jobbeschreibung

Job Description:

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We Operate 3 Business Segments

Corporate Secretary

Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations

Accounting & Bookkeeping

Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments

Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

Requirements

We are looking for Customer Success, for a revenue-driven renewals person who is excited about the below Mission and Outcome.

Mission

The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.

Outcomes

• Achieve renewal rate targets on a monthly basis, along with CSAT, Expansion and churn targets
• Conduct detailed investigations into the customer's end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal
• Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
• Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
• Collaborate with cross functional teams (accounting, corp sec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature

To do this, you will have a minimum of 8 years experience as Sales, Account Management or Customer Success, in role carrying sales target and customer facing abilities and you will be located in the India or in the Philippines.

Must Haves

• Experience working with SMEs, startups, fast paced setups in the UK market
• Exposure to different culture because Sleek clients are from all over the world
• Ability to resolve issues by collaborating internally and externally
• Familiar with Tableau, Zendesk, Hubspot
• Experience handling complex customers and troublshooting/escalations
• Proactive to take up new projects to completion

Role

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

• Sales Driven & Ownership
• Humility
• Structured Thinking & Target Focused
• Data driven
• Can have tough conversations in a positive way
• Excellent listener and clear communicator
• Customer-centric
• Problem Solving
• Collaboration-Driven
• Autonomous/ Entrepreneurial

The interview process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role.

One Way Video Interview / Screening call with TA

Selected candidates will be invited to complete a short, one-way video interview. Depending on the results, candidates may then progress to a :30-minute screening call with a member of our Talent Acquisition team to explore their experience and discuss the role in more detail.

Technical round

A :60-minute session with the Hiring Manager, including a live case study and roleplay—acting as if you're already in the role to test your role fitment. They will also discuss your last 1-2 roles to explore your background in more detail.

Behavioural fit assessment

A :45 minute chat with a member of the leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Reference verification

Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Benefits

Some other great things about working at Sleek...

Humility and kindness

Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility

You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits

We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth

You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.