Client Happiness Officer

Seo Agency Pte Ltd.; Parañaque; On-site; PHP 30,000 - 60,000; Full time

Benefits offered by this job

Perks aligned with company values

40-hour workweeks

Vacation leaves

Sick leaves

Emergency leaves

Performance bonus

Life insurance

Health benefits

Mental health benefits

Job summary

SEO Hacker is seeking an Account Manager to nurture existing client relationships and drive growth across portfolios. The role emphasizes clear communication, empathy, and proactive follow-up to address client needs and concerns.

The ideal candidate will be self-motivated, able to manage deadlines, and comfortable meeting clients on-site to expand business opportunities and close deals.

Qualifications

• Self-motivated and proactive attitude.
• Strong time-management and deadline awareness.
• Empathy and proactive problem-solving for client concerns.
• Ability to adapt quickly to client needs in digital marketing.

Responsibilities

• Attend local and international leads from the website.
• Follow up on billables.
• Meet clients on-site for tours and relationship-building.
• Assist in closing deals and winning new accounts.
• Expand account portfolios and nurture existing relationships.

Skills

Self-motivated

Efficient work ethic

Deadline awareness

Empathy in client interactions

Adaptability and quick learning

Client communication confidence

Team player under authority

Job description

Client Happiness Officer / Account Manager

An Account Manager is responsible for nurturing existing accounts and allowing client relationships to grow deeper and stronger. There is heavy importance in communication and empathetic skills that should allow him/her to appropriately and swiftly address all clients' concerns.

• Attending local and international leads from the website.
• Follow Up on Billables.
• Go on tour to meet current and potential clients.
• Assist in Closing Deals and Winning New Accounts.
• Expanding Account Portfolios.
• CELEBRATE whenever a WIN is achieved.

Interested to make things happen?

SEO Hacker is all about empowering companies and individual entities to generate more revenue in the digital market. We are Energetic, Motivated and Passionate people who Absolutely Love what we do.

We are on a mission to WIN and make WINNERS and we are looking for other like‑minded, high‑quality people to join us. SEO Hacker works with some of the Most Widely Known Companies in the Philippines and Abroad including: SM, TGP, Toyota, Mega Global, Reedley International School, Inspire Leadership Consultancy, Enderun, Mineski, TV5, and the list goes on.

What the Ideal Candidate will have

• Self-Motivated and Efficient Work Ethic - We don't like managing people with the work ethics of a 4-year old.
• High Awareness of Deadline and Urgent Concerns - We don't like being your personal secretary to remind you of the things you need to finish.
• Over-and-Above Sense of Responsibility to ‘Never Drop the Ball’ on a client call or follow up.
• Heart-warming sense of empathy inAddressingandResolving Client Concerns.
• Flash-like AbilitytoAdaptandLearnin order toAnalyze Business Needsin the Digital Marketing Industry.
• CONFIDENCEinCommunicatingwithClienteleandBUILD super solid relationships with them.
• Is aTeam Playerand hasno problem being Under Authority.

What Winning as an Account Manager Looks Like

• You are able toEXPANDandGROW Current Accounts.
• You are able to maintain, keep and build your Account Portfolio.
• Your clientele loves you and appreciates working with you.
• Loves to work on-the-go as going on tours is critical.
• Digital Marketing Consultant requestson or ahead of time.

A Few Things we Want you to Know

If you don't know who the company really is because you did not take time to read our history, vision, mission, we will ask you to leave before your interview is over.

Don't apply if you are just looking for a J-O-B - we are looking for people who REALLY WANT to work with us because of what we believe in.

Our interview process is more thorough and involved than you are used to because we're looking for the right fit.

We work really hard all the time because we love what we do - and have tons of fun while doing it!

Some of our Benefits

• Perks that are earned as you live out our company values
• Ongoing personal and professional development training by some of the best in the industry.
• 40-hour workweeks (We mean it. We Discourage Overtime and we don't work on Saturdays and Sundays).
• Paid Leaves (Vacation, Sick, and Emergency).
• Performance bonus that can potentially amount to 14th and 15th month pay.
• Free life insurance / cash investment growing every year
• Health and medical benefits and coverage
• Free coaching and mental health benefits