Client Enablement & Delivery Lead - NA

MRI Software; Philippines; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

HMO coverage

Office gyms access

Annual leaves 20+ credits

Career growth opportunities

Job summary

MRI Software is seeking a seasoned leader to direct Workforce Management and Support Enablement & Delivery teams in our Philippines operations. You will oversee forecasting, scheduling, capacity planning, and cross-functional projects, driving operational excellence across regions and time zones.

The role emphasizes people leadership, performance management, and collaboration with global stakeholders. Hybrid work, HMO, and growth opportunities are offered to support client success and employee

Qualifications

• 3-5 years of experience in Workforce Management, Support Enablement, Client Support Delivery, Quality Management, or related leadership function.
• 2-3 years of successful people leadership managing individual contributors.
• Experience leading workforce planning activities incl. forecasting, scheduling, capacity planning, service level management.
• Experience managing support enablement, quality, training, knowledge management, or operational improvement initiatives.
• Ability to lead departmental and cross-functional projects from planning through execution.

Responsibilities

• Directly manage a team of Workforce Management and Support Enablement & Delivery professionals.
• Conduct regular 1:1 meetings, coaching sessions, and career development discussions.
• Complete performance evaluations and establish individual development plans.
• Approve PTO and manage employee scheduling and workforce coverage within the team.
• Lead team meetings and communicate organizational priorities, goals, and initiatives.

Skills

People leadership

Forecasting

Scheduling

Capacity planning

Data analysis

Tools

Workforce management platforms

Reporting tools

Support technologies

Job description

MRI Software is seeking a seasoned leader to direct Workforce Management and Support Enablement & Delivery teams in our Philippines operations. You will oversee forecasting, scheduling, capacity planning, and cross-functional projects, driving operational excellence across regions and time zones.

The role emphasizes people leadership, performance management, and collaboration with global stakeholders. Hybrid work, HMO, and growth opportunities are offered to support client success and employee