Client-Centric Technical Support Specialist

Caldwell Communications; Caloocan; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries

Retirement/Life Insurance

Career growth opportunities

Work-life Balance Programs

Job summary

Caldwell Communications is seeking regular employees for a customer service role in Metro Manila. The position involves handling calls, providing information, and assisting clients onsite. Strong English communication is required, with BPO experience a plus but not mandatory.

Open to college graduates, including those without prior experience, and onsite work within 25–35 km of Caloocan. The company offers an industry-leading benefits package including 13th month pay and HMO, with opportunities

Qualifications

• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Open to candidates who completed college; no experience required

Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, as well as talk to participants to achieve a full understanding of what critical information is being asked.

Skills

Customer service

English communication

BPO experience

On-site work

Education

College degree

High School graduate

Job description

Caldwell Communications is seeking regular employees for a customer service role in Metro Manila. The position involves handling calls, providing information, and assisting clients onsite. Strong English communication is required, with BPO experience a plus but not mandatory.

Open to college graduates, including those without prior experience, and onsite work within 25–35 km of Caloocan. The company offers an industry-leading benefits package including 13th month pay and HMO, with opportunities