Client Care Representative

Sun Life Financial; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sun Life Financial is seeking a Client Care Representative in Taguig to deliver outstanding service in a fast-paced Client Care Centre. The role handles telephone inquiries, supports multiple chat sessions, and resolves issues while promoting Sun Life products.

Strong written and verbal English skills and a customer-centric mindset are essential for success. Experience in healthcare/insurance BPO is preferred, with the ability to multitask, document thoroughly, and work overtime during peak

Qualifications

• Minimum 1 year of inbound call center experience.
• Healthcare/insurance BPO experience preferred.
• Fluent English in speaking and writing.
• Able to manage 3 concurrent chats.
• Strong written and verbal communication skills.
• Excellent listening and problem-solving abilities.
• Detail-oriented with good documentation.
• Proficient in Windows and keyboarding.

Responsibilities

• Handle inbound customer inquiries by phone.
• Engage in up to 3 concurrent chat sessions.
• Assess customer needs and resolve issues promptly.
• Use online systems to gather information and resolve issues.
• Track, monitor and follow up on customer requests.
• Provide superior customer service and promote Sun Life products.
• Contribute to a positive, collaborative team environment.

Skills

Fluent English

Multitasking

Documentation

Customer focus

Empathy

Team player

Written communication

Verbal communication

Windows

Typing

Tools

Windows OS

Job description

Client Care Representative# Sun Life Careers## Client Care RepresentativeApply: Taguig City, National Capital Region (Manila): Full time: Posted Today: JR00124668You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****Position: Client Care Representative****Role Summary:**Sun Life Global Solutions is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.**Main Accountabilities:**As a service representative you will:* Receive telephone calls regarding inquiries from our customers* Get on 3 concurrent chat sessions with customers* Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives* Use on-line systems to gather information required and resolve issues* Track, monitor and resolve customer requests* Provide superior customer service by being proactive in meeting customer needs* Commitment to a scheduled environment* Available to work overtime during the peak periods* Flexibility to work during standard hours of operation.... Working night shifts* Contribute to maintaining a positive, friendly and motivated environment within the team while adapting to our changing business needs**To shine in this position, you have the following competencies:*** Minimum call center experience is of 1 year (inbound)* Previous related BPO work experience must be in Healthcare/ Insurance (Preferred)* Maximum overall experience is 5-6 years* Maximum Call Center experience of 4 years* Fluency in English speaking and writing* Ability to handle 3 concurrent chats with customers* Very good written communication skills* Writing speed of 25 words per minute with an accuracy of 95%* Ability to effectively promote Sun Life products and services* Have a Customer Centric approach* Ability to discover, analyze and solve problems* Ability to demonstrate empathy, self-awareness and emotional control* Good listening skills* Ability to approach situations with a positive attitude* Ability to value open and honest feedback* Ability to be a strong team player* Ability to translate frequent results coaching into continuous improvement* Ability to multitask proficiently in a fast paced, performance driven environment* Ability to deliver superior customer service skills that consistently demonstrate professionalism* Ability to adapt quickly and comfortably to change* Ability to handle stress in a high-pressure environment* Attention to detail with strong documentation and follow up skill* Strong and effective verbal and written communication skills* Proficient Windows knowledge* Proficient keyboarding skills**Job Category:**Call Centre**Posting End Date:**03/11/2026