Client And Adviser Support Administrator (Project-Based)

Buscojobs; Cavite City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing BPO service provider is seeking a dedicated Client Support Specialist in Cavite City. The role involves exceptional communication with clients, accurate reporting, and providing high-level support to internal teams. Ideal candidates should possess a Bachelor's degree and have at least 2 years of relevant experience. The position offers a competitive salary, HMO coverage, and various employee benefits in a vibrant work environment.

Benefits

Competitive salary package

HMO coverage

Attendance bonus

20 days of paid leave

Monthly social activities

Annual company outing

Qualifications

• 2 years of experience in a related role.
• Experience with data entry and social media scheduling.
• Proficient in managing calendars and G-suite.

Responsibilities

• Communicate effectively with clients across multiple platforms.
• Manage and maintain accurate client reports.
• Provide high-level support to internal teams.

Skills

Exceptional Client Communication

Data Entry

Social Media Scheduling

Calendar Management

G-suite Management

Education

Bachelor's degree in any field

Job description

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Setup:

• Employment Type: Full Time
• Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
• Work Setup: Onsite
• Location: Cavite

Key Responsibilities:

• Exceptional Client Communication
• Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
• Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions.
• Provide a seamless and supportive experience for clients in all communications.
• Reporting and Administrative Tasks: Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.
• Ensure timely and accurate data entry to support business operations and client tracking.
• High-Level Support: Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.
• Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications:

• Bachelor's degree in any field.
• 2 years of experience in a related role.
• Experience in Data Entry
• Experience in Social Media Scheduling
• Experience in Calendar scheduling and Calendly management
• Experience in G-suite inbox and Drive management

Benefits:

• Competitive salary package
• HMO coverage
• Attendance bonus
• 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
• Monthly social activities and annual company outing (domestic/international)
• Vibrant, diverse and inclusive work environment

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.