Client Account Services Senior Analyst (9AM to 6PM)

The Depository Trust & Clearing Corporation (DTCC); Metro Manila; Hybrid; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Pension / Retirement benefits

Paid Time Off

Flexible/hybrid model (3 days onsite,

Well-being benefits

Job summary

DTCC in the Philippines is seeking a Client Account Services Senior Analyst to lead onboarding and lifecycle activities for potential clients. You will drive risk and legal documentation through our portal, perform AML/KYC validations, and manage account changes, mergers, and retirements, while maintaining strong client relationships.

The role requires 2+ years of related experience and a Bachelor's degree is preferred.

Qualifications

• 2+ years of related experience
• Bachelor's degree preferred or equivalent experience

Responsibilities

• Support onboarding of new accounts by managing risk and legal documentation
• Review and accept new sales contracts and amendments for compliance
• Respond to applicants/clients via phone, email, and CRM
• Coordinate with internal teams to ensure onboarding and lifecycle activities run smoothly
• Manage and update data in DTCC systems
• Perform AML and KYC validations for onboarding and refreshes
• Compile reports for internal stakeholders, senior leadership, and regulators
• Support new product initiatives impacting client onboarding and lifecycle processes
• Operate effectively in a fast-paced, client-facing environment
• Identify process and operational risks and suggest improvements
• Escalate risks appropriately
• Build strong relationships with internal partners and clients

Skills

Attention to detail

Critical thinking

Communication skills

Collaboration

Relationship building

Risk awareness

Education

Bachelor's degree

Tools

Salesforce

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

Being a member of the Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities. As one of the first DTCC team members to interact directly with potential new clients, you will be responsible for delivering prompt and professional guidance to applicants as they navigate through the various risk and legal assessment phases of their application. Upon application approval, you will lead critical processes that underpin the client account lifecycle including certain anti-money laundering (AML) and know-your-customer (KYC) validations, the addition of accounts, mergers and acquisitions, and retirements. Our Client Account Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.

Your Primary Responsibilities

• Support onboarding of new accounts by managing required risk and legal documentation through DTCC’s Membership Application Portal
• Review and accept all new sales contracts and amendments/addendums to ensure company-wide compliance with established procedures
• Respond directly to certain applicant/client via various communication mediums (e.g., by phone, through CRM tool – Salesforce, etc.)
• Partner and coordinate with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet stakeholder expectations
• Manage, update, and maintain data stored in DTCC’s systems (e.g., Masterfiles, etc.)
• Perform various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboardings and regular refreshes
• Compile reporting for use by internal stakeholders, senior leadership, and auditors/regulators
• Support new product initiatives that intersect with client account onboarding and lifecycle processes
• Ability to function in a fast-paced, high-pressure client-facing environment
• Pay close attention to detail with a knack for identifying process and operational risks
• Strong critical thinking and problem-solving skills
• Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients
• Enthusiastic, highly motivated self-started with a strong work ethic and intense focus on results
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications

• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• Adheres to established rules and procedures when performing work
• Takes personal accountability to drive work forward
• Presents information clearly in writing and orally in small and larger group settings
• Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
• Understands the needs of external clients, Client Account Services team members, and key internal stakeholders across the organization

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.