Claims Assistant

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading logistics firm in Metro Manila is seeking a Business Support Assistant – Claims. The role involves processing claims, customer support, and ensuring compliance with internal regulations. Ideal candidates should have a college degree, knowledge of MS Office, and experience in logistics. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Preferable specialization: Insurances.
• Freight forwarding / Logistics experience is a plus.

Responsibilities

• Ensure proper execution of claims handling process.
• Process and prepare claims according to procedures.
• Provide customers with information as needed.

Skills

Basic knowledge in MS Office / MS Teams

Quick comprehension and focus at work

Team player and good interpersonal skill

Education

College of any four-year course

Tools

Web-based applications

Job description

Job Req Number: 100977

Time Type: Full Time

Position:

Business Support Assistant – Claims

Surname / Name:

Department / Location:

MNL ISSC - Business Support Services

Substitute:

Line Reporting:

Business Support Services Team Leader

Hiring Date:

TBD

Purpose of the role

New role

Last revision date:

03.18.2025

Responsibilities and deliverables

Ensuring proper execution of claims handling process within a given area (such as road claims, air and sea, solutions and equipment claims).

Key Tasks & Deliverables:

Timely and proper processing or preparation of claims, according to valid procedures and instructions, including:

• checking and uploading available documentation related to claims.
• taking initial decisions to approve or reject claims (where possible). Taking financial decisions connected with settlements in a limited scope.
• obtaining all required documentation from customers, subcontractors, and local offices
• providing customers with information according to the process needs
• updating and archiving data in the claims system, as well as creating reports according to supervisor’srequests.

Acquire knowledge, through:

• self-development, getting acquainted with the training materials, procedures as well as other documents required to handle claims.
• participation in trainings within the Claims Handler Academy.

In the scope of 0-5% of work time fulfil additional tasks in the field of:

• supporting supervisor in team management and/or process management
• proposing process improvements.
• take part in operational calls.
• Perform internal audit and ensure internal documents are updated.
• Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Behaviors and attitudes consistent with the values.
• Professional skills development by participation in training and constant self-education.

Education and Skills

• College of any four-year course. Preferable specialization: Insurances
• Basic knowledge in MS Office / MS Teams
• Basic knowledge in web-based applications / Internet
• Freight forwarding / Logistics experience.
• Quick comprehension and focus at work
• Team player and good interpersonal skill

HR Recruitment Specialist: Jereil Pumatong

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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