City Growth & Operations Lead - CDO & Iligan

JoyRide Superapp; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

JoyRide is seeking an Operations Manager for Cagayan de Oro and Iligan to own growth and operational performance, on-ground leadership, and cross‑functional coordination.

This hands‑on role requires analyzing marketplace metrics, driving driver supply and customer demand, and implementing local initiatives with Marketing, Partnerships, Product, Support, and Operations.

You will develop partnerships, monitor performance, report to Management, and travel to nearby Mindanao markets as needed.

Qualifications

• 5+ years of operations/related field experience.
• Experience managing a city, branch, or regional operation is preferred.
• Strong understanding of the Cagayan de Oro and Iligan market.
• Highly analytical with data-driven mindset.
• Strong problem-solving abilities.
• Demonstrated leadership and stakeholder management.
• Comfort with cross-functional teams and driving initiatives.
• Proactive, resourceful and fast-moving.
• Willing to be on-site and spend time in market.
• Willing to travel within Mindanao markets when needed.
• Strong English and Filipino communication; Bisaya/Cebuano preferred.

Responsibilities

• Own the overall growth and operational performance of JoyRide in Cagayan de Oro and Iligan.
• Oversee day-to-day effectiveness of offices and local operations.
• Monitor key marketplace metrics such as bookings, trips, drivers, demand, and service availability.
• Identify high-potential areas, schedules, segments and local growth opportunities.
• Develop and execute initiatives to improve driver acquisition, activation, engagement and retention.
• Collaborate with Marketing and Growth on local promotions, campaigns, activations, and customer acquisition.
• Build local partnerships with establishments, companies, schools and communities.
• Identify opportunities for driver recruitment and field activations.
• Gather driver and customer feedback to surface issues and product opportunities.
• Coordinate with Support, Onboarding, Fraud, Marketing, Product, Finance, Partnerships and others to resolve city-level issues.
• Monitor competitor activity and local market developments.
• Recommend incentives, promotions and operational changes based on performance.
• Build strong relationships with local driver communities and stakeholders.
• Provide regular reports and actionable management recommendations.
• Support nearby Mindanao markets for launches and priority initiatives.
• Step in to execute high-priority local or regional initiatives.

Skills

5+ years operations

City/branch management

Local market knowledge

Analytical skills

Problem solving

Leadership

Stakeholder management

Cross-functional collaboration

Proactivity

On-site flexibility

Travel readiness

Multilingual communication

Job description

JoyRide is seeking an Operations Manager for Cagayan de Oro and Iligan to own growth and operational performance, on-ground leadership, and cross‑functional coordination.

This hands‑on role requires analyzing marketplace metrics, driving driver supply and customer demand, and implementing local initiatives with Marketing, Partnerships, Product, Support, and Operations.

You will develop partnerships, monitor performance, report to Management, and travel to nearby Mindanao markets as needed.