Chief EDD & Risk Operations Leader

FWD Group Management Holdings Limited; Taguig; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Job summary

FWD Group invites applications for a Director-level role in Due Diligence and Risk Operations within FWD Life Philippines. The incumbent will lead end-to-end Enhanced Due Diligence, drive data analytics, MI reporting, and AML/CTF control governance across the risk operations function, ensuring regulatory compliance and effective remediation.

The role requires 12–15+ years in AML/CTF and 5+ years of leadership in a complex environment, with certifications such as CAMS or ICA preferred.

Qualifications

• 12–15+ years of progressive experience in AML/CTF, financial crime operations, risk management, or related fields
• 8–10+ years of deep functional expertise in transaction monitoring, customer due diligence (CDD/EDD), and QA/control frameworks
• 5+ years of leadership experience managing operational risk, compliance, or control teams in a complex, matrix environment
• Strong understanding of regulatory frameworks and expectations, including AML, FATCA, and CRS
• Proven capability in data analytics, MI reporting, and insight generation to support governance and decision-making
• Experience working within or alongside hybrid risk operating models preferred

Responsibilities

• Lead end-to-end EDD lifecycle with governance from case initiation to closure
• Develop and optimize case workflows, control points, and handoffs to improve efficiency and turnaround time
• Identify bottlenecks, rework drivers, and gaps through continuous improvement initiatives
• Drive SLA adherence and manage backlog, case aging, and throughput
• Implement standardization, automation, and best practices to enhance scalability and control
• Conduct root cause analysis for delays, defects, and SLA breaches
• Drive capacity planning, triage optimization, and workflow enhancements
• Escalate high-risk, overdue, or systemic issues through governance channels
• Lead MI and analytics development covering customer name screening, CRR, HRC volumes, and TM alerts
• Deliver governance-ready MI dashboard and reporting with insights for ExCom, AML Committee, CORC, Group Office
• Perform trend and root-cause analyses to identify risks and control weaknesses
• Enable data-driven prioritization and performance management across risk operations
• Strengthen data integrity and governance across risk reporting
• Oversee EDD assessments and AML risk evaluations with well-documented decision-making
• Validate triggering event reviews and periodic reviews ensuring accuracy of risk ratings
• Support transaction monitoring investigations and scenario assessments with escalation of material risks
• Assess control effectiveness and identify gaps, inconsistencies, and emerging risk exposures
• Lead management of AML-related incidents and regulatory actions including high-risk cases
• Coordinate with FCC and stakeholders on regulatory engagement, escalation, and reporting
• Ensure proper documentation, resolution, and closure of incidents
• Establish robust tracking for case lifecycle, escalations, QA findings, and remediation actions
• Drive remediation planning with root cause analysis and ownership accountability
• Monitor closure of audit, QA, and regulatory findings and provide governance updates
• Lead QA reviews over AML and FATCA/CRS controls and embed QA insights into process improvements
• Support policy enhancements, training, and continuous improvement initiatives
• Lead and develop a high-performing risk operations team and build capability in EDD, QA, analytics, and controls
• Identify capability gaps and implement targeted development and succession plans

Skills

Data analytics

MI reporting

Leadership

Regulatory knowledge

AML/CTF

Education

Bachelor’s degree in Finance, Accounting, Business, Economics, Risk Management, or related discipline

CAMS (Certified Anti-Money Laundering Specialist)

ICA certifications

Job description

FWD Group invites applications for a Director-level role in Due Diligence and Risk Operations within FWD Life Philippines. The incumbent will lead end-to-end Enhanced Due Diligence, drive data analytics, MI reporting, and AML/CTF control governance across the risk operations function, ensuring regulatory compliance and effective remediation.

The role requires 12–15+ years in AML/CTF and 5+ years of leadership in a complex environment, with certifications such as CAMS or ICA preferred.