Chat Support with Orthodontics background

Dental Stars; Bacolod; Remote; PHP 600,000 - 800,000; Full time

Job summary

A virtual dental practice is seeking a Chat Support Specialist to provide real-time support to orthodontic patients. The ideal candidate is a licensed dentist or has significant experience in orthodontics. Responsibilities include patient inquiries, educating about treatments, and supporting the dental team. Competitive compensation and benefits such as birthday leave and performance bonuses are offered.

Benefits

Supportive virtual team environment

Opportunities for professional development

Competitive compensation

Birthday Leave

Tenure Based Incentives

Performance Bonus

Annual Salary Appraisal

Qualifications

• Excellent written communication and typing skills are essential.
• In-depth knowledge of orthodontic terminology and patient care is required.
• Proven experience in customer support or related roles is necessary.

Responsibilities

• Provide prompt and empathetic responses to patient inquiries via live chat.
• Assist dental teams with orthodontic questions and administrative processes.
• Educate patients about orthodontic treatments and maintain confidentiality.

Skills

Exceptional communication skills

Typing skills

Knowledge of orthodontic terminology

Tech-savvy

Ability to multitask

Education

Licensed dentist with orthodontic background

5-10 years of experience in orthodontic practice

Tools

Dental software

Chat platforms

Job description

Job Title: Chat Support Specialist – Dental Practice & Orthodontic Patients

Location: Bacolod City

Employment Type: Full-Time

Job Overview:

We are seeking a highly knowledgeable and experienced Chat Support Specialist to join our virtual team, providing real-time support to patients and dental practice staff. The ideal candidate is either a licensed dentist with an orthodontic background or someone with at least 5-10 years of hands-on experience working in an orthodontic practice. This role requires exceptional communication and typing skills, a strong understanding of orthodontic treatments and terminology, and a compassionate approach to patient interaction.

Key Responsibilities:

• Provide prompt, accurate, and empathetic responses to patient inquiries via live chat
• Assist dental practice teams with orthodontic-related questions and administrative processes
• Educate patients about orthodontic treatments, procedures, and general oral health
• Collaborate with the practice’s in-office team to ensure seamless communication and support
• Maintain patient confidentiality and adhere to HIPAA and data privacy regulations
• Document all interactions in the practice management system accurately

Qualifications:

Required:

• A Dentist with an Orthodontic background or
• Minimum of 5-10 years of experience in an orthodontic practice
• Proven experience in customer support, front desk, treatment coordination, or similar roles
• Excellent written communication and typing skills
• In-depth knowledge of orthodontic terminology, procedures, and patient care
• Tech-savvy and experienced with dental software and chat platforms
• Ability to multitask, stay organized, and remain calm in high-volume situations

What We Offer:

• Supportive and collaborative virtual team environment
• Opportunities for professional development
• Competitive compensation
• Birthday Leave
• Tenure Based Incentives
• Performance Bonus
• Annual Salary Appraisal