Chat Support Specialist - Training & Perks Included

TalentLink Outsourcing; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service outsourcing company located in Quezon City is seeking enthusiastic individuals to join their team. The role involves answering customer inquiries through various communication channels, resolving complaints, and ensuring customer satisfaction without requiring previous experience. The company offers competitive salary packages, comprehensive training, and attractive benefits, such as HMO, paid leaves, and performance incentives. Fresh graduates and those seeking vocational opportunities are encouraged to apply, making this a great entry into the industry.

Responsibilities

• Answer customer inquiries via email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Job description

A customer service outsourcing company located in Quezon City is seeking enthusiastic individuals to join their team. The role involves answering customer inquiries through various communication channels, resolving complaints, and ensuring customer satisfaction without requiring previous experience. The company offers competitive salary packages, comprehensive training, and attractive benefits, such as HMO, paid leaves, and performance incentives. Fresh graduates and those seeking vocational opportunities are encouraged to apply, making this a great entry into the industry.