Chat Support Representative (Non-voice) - Alorica Makati - Work Onsite

Alorica Philippines; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer support solutions provider in Makati is seeking a Chat Support Representative to work onsite. This full-time role requires no prior experience and offers comprehensive training. Responsibilities include responding to customer inquiries, processing payments, and maintaining records. Benefits include a competitive salary, night differential, and annual performance increases. Ideal for fresh graduates and high school students.

Benefits

Competitive Salary Range

20% Night Differential

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Supportive team environment

Qualifications

• No experience needed; fresh graduates are welcome.
• Must have strong customer service skills and problem-solving abilities.
• Ability to communicate clearly and follow guidelines.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records.

Skills

English language

Customer service

Problem-solving

Team player

People skills

Technical skills

Strong work ethic

Organizational skills

Education

High school diploma or equivalent

Job description

Chat Support Representative (Non-voice) - Alorica Makati - Work Onsite

We are seeking a Chat Support Representative to work onsite in Makati. No experience is required, and high/senior high school graduates are welcome to apply. This is a full-time position.

Job Description

The successful candidate will be responsible for answering customer inquiries via phone, email, or chat, resolving complaints, and providing effective solutions. Other responsibilities include processing orders, payments, and refunds, assisting with product and service support, and maintaining accurate customer records.

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements and Benefits

We offer a competitive salary range, no BPO experience needed, and a comprehensive training program. Benefits include 20% night differential, paid training and incentives, 13th-month pay, vacation leave/personal time off paid, anniversary bonus, and annual performance increase.

• Competitive Salary Range
• No BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad welcome
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

Required skills include English language, customer service, problem-solving, team player, call centre, back office support, people skills, technical skills, strong work ethic, and organizational skills.

Working Location

The position is based in Makati. Please be aware of potential fraud when applying for jobs, especially those that require working overseas.

If you encounter any suspicious activity during your job search, such as an employer withholding your ID or requiring a guarantee, please report it immediately.

• Withholding your ID
• Requiring a guarantee or collecting property