Chat Support Customer Service Representative

Taskforgeglobal; Philippines; Remote; PHP 1,162,000 - 1,745,000; Full time

Job summary

A dynamic outsourcing company is looking for a Chat Support Customer Service Representative to deliver exceptional customer service via chat. The ideal candidate will possess excellent communication skills, experience in customer service, and a customer-centric mindset. Responsibilities include addressing customer inquiries, troubleshooting issues, and maintaining detailed records of interactions. A tech-savvy individual is preferred for this remote position.

Qualifications

• Previous experience in customer service or technical support preferred.
• Ability to multitask and prioritize tasks effectively.
• Tech-savvy with the ability to quickly learn and navigate new software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat.
• Provide accurate information about products or services.
• Maintain a positive and empathetic attitude towards customers.

Skills

Excellent written and verbal communication skills

Problem-solving abilities

Customer-centric mindset

Tools

CRM systems

Job description

About Us

We are a dynamic Outsourcing company committed to excellence and innovation. We are looking for a highly capable Chat Support Customer Service Representative to join our team.

The Role

Chat Support Representative is responsible for delivering exceptional customer service and technical support to clients through chat-based communication channels. Your primary objective will be to assist customers with inquiries, troubleshoot issues, and provide guidance on product features or services. This role requires strong communication skills, a customer-centric approach, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, addressing their concerns and resolving issues efficiently
• Provide accurate information about our products or services, including troubleshooting technical problems and guiding customers through solutions
• Maintain a positive and empathetic attitude towards customers, ensuring a high level of customer satisfaction with every interaction
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution
• Keep detailed records of customer interactions, transactions, comments, and complaints to track trends and improve service quality
• Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers
• Proactively identify opportunities for process improvements and contribute to the development of new support resources
• Adhere to established chat support protocols, including response time targets and quality assurance standards

Qualifications

• Excellent written and verbal communication skills
• Previous experience in customer service or technical support preferred
• Familiarity with CRM systems or ticketing platforms is advantageous
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving abilities and attention to detail
• Tech-savvy with the ability to quickly learn and navigate new software applications
• A customer-centric mindset with a passion for delivering exceptional service

What’s Next?

At Taskforge, we take privacy seriously. Every application is treated with the highest level of confidentiality, and we exclusively collaborate with organizations that can maintain these strict standards. Therefore, you can trust that your job search will be kept entirely confidential.

Upon receiving your application, we will securely maintain your records and include you in our pool of candidates.