CHAT & BACK OFFICE SUPPORT • BPO EXPERIENCE REQUIRED

TRANSEC BPO SOLUTIONS INC.; Pasig; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO provider is seeking a Customer Support Specialist to deliver top-tier support via chat and email. Candidates should have at least 1 year of BPO experience and excellent English writing skills. The role entails resolving customer inquiries and a permanent hybrid work setup in Pasig, Philippines. Night shift availability is required.

Benefits

HMO with dependent, life insurance, & incentives

Great working environment with real work-life balance

Company-sponsored events

Qualifications

• At least 1 year of customer service experience in the BPO industry.
• Experience in chat and/or email communication is preferred.
• Willing to work on night shift.

Responsibilities

• Deliver top-tier customer support through chat and email.
• Execute back-office tasks to fulfill customer requests.
• Collaborate effectively with team members.

Skills

Customer service

English writing skills

Attention to detail

Technical proficiency

Education

Bachelor’s degree in any field

Job description

Overview

WHY JOIN OUR TRANSEC TEAM?

• HMO with dependent, life insurance, & incentives

• Permanent hybrid work setup

• Great working environment with real work-life balance

• Fun & engaging company-sponsored events

---- PRIOR BPO EXPERIENCE IS STRICTLY REQUIRED ----

ESSENTIAL JOB FUNCTIONS

• Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.

• Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.

• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

SKILLS & QUALIFICATIONS

• Bachelor’s degree in any field.

• Must have at least 1 year of customer service experience in the BPO industry, handling an international account.

• Work background in using chat and/or email communication is highly preferred.

• Prior experience in a technical account is a huge plus.

• Must have excellent writing skills in English; good speaking skills in English.

• Tech savvy with strong interest in learning new technology applications.

• High attention to detail.

• Willing to work on night shift.