Cellphone Technician

Carlcare Service; Misamis Oriental; On-site; PHP 100,000 - 400,000; Full time

Job summary

An established industry player is seeking a skilled Cellphone Technician to join their dynamic team. In this role, you will leverage your technical expertise to troubleshoot and repair handheld devices while providing exceptional customer service. You will be responsible for diagnosing hardware and software issues, managing customer inquiries, and maintaining detailed records. This is a fantastic opportunity for those who thrive in a fast-paced environment and enjoy solving problems. If you are passionate about technology and customer satisfaction, this position offers a rewarding career path in a supportive team atmosphere.

Qualifications

• Bachelor's degree or equivalent required.
• Previous experience in a similar role preferred.

Responsibilities

• Troubleshoot technical issues related to handheld phones.
• Maintain accurate records of customer interactions.

Skills

Troubleshooting technical issues

Diagnosing hardware and software problems

Repairing and maintaining technical equipment

Familiarity with CRM software

Excellent verbal communication

Interpersonal skills

Time management

Analytical skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Inventory management software

Job description

Carlcare Service is currently hiring a Cellphone Technician! Earn from 18,000 up to 23,000.

Technical Skills:

1. Proficiency in troubleshooting technical issues related to consumer electronics, especially handheld phones.
2. Ability to diagnose hardware and software problems efficiently.
3. Experience with repairing and maintaining technical equipment.
4. Familiarity with CRM software and ticketing systems for managing customer inquiries and support requests.

Customer Service Skills:

1. Excellent verbal and written communication skills, with the ability to convey technical information clearly.
2. Strong interpersonal skills, empathy, and the ability to provide effective solutions.
3. Patience and attentiveness in handling customer inquiries and complaints.
4. Maintain a positive and professional attitude in challenging situations.

Multi-Tasking Abilities:

1. Handle multiple tasks simultaneously with attention to detail.
2. Effective time management to prioritize and meet deadlines.
3. Flexibility to switch between troubleshooting and customer service seamlessly.
4. Remain calm under pressure during peak periods.

Teamwork and Collaboration:

1. Work collaboratively with cross-functional teams.
2. Share knowledge and contribute to a positive team environment.
3. Be open to feedback for continuous improvement.

Problem-Solving and Adaptability:

1. Strong analytical skills to identify root causes and implement solutions.
2. Quickly adapt to new technologies, products, and procedures.
3. Find creative solutions with limited information or resources.

Attention to Detail and Documentation:

1. Maintain accurate records of customer interactions and technical issues.
2. Follow procedures for documenting inquiries and service requests.
3. Ensure accuracy in processing orders, returns, and exchanges.

Certifications and Training:

1. Relevant certifications in technical support or customer service are a plus.

Requirements:

1. Bachelor's degree or equivalent.
2. Previous experience in a similar role preferred.
3. Strong attention to detail and good communication skills.
4. Excellent organizational and time management skills.
5. Ability to work independently and prioritize effectively.
6. Strong computer skills and familiarity with inventory management software.
7. Flexible and adaptable to changing needs.