Cebu J Center iRecruit Engage 2025

cnx; Cebu City; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Zusammenfassung

cnx is seeking a customer service associate in Quezon City for full-time engagement. The role emphasizes resolving customer queries, maintaining knowledge of products, and delivering consistently high service levels.

The ideal candidate holds a high school diploma with 3–6 months of experience, strong communication skills, and the ability to multitask in a fast-paced call center environment. Shift rotations may apply.

Qualifikationen

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with attention to detail.
• Multitasking ability; flexible and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Patience in all customer interactions; maintain professional tone.
• Shift rotation depending on location/program.

Aufgaben

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, provide resolution.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Greet customers professionally using established procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work notes and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Kenntnisse

Customer service

Written communication

Verbal communication

Attention to detail

Teamwork

Multitasking

Ausbildung

High school diploma

Jobbeschreibung

Job Title:

Cebu J Center iRecruit Engage 2025

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Quezon City - EDSA corner Ortigas Avenue, 2nd Flr Robinsons Galleria

Time Type:

Full time

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