Cebu - Customer Service Associate

Sitel; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service company in Cebu City is seeking passionate customer service associates. In this role, you will WOW customers through phone and online channels while showcasing a strong commitment to teamwork and customer satisfaction. Ideal candidates have call center experience and exceptional communication skills. Join us to develop memorable experiences for clients and their customers.

Qualifications

• Call center experience preferred.
• Strong orientation towards customer service.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide exceptional customer service over phone, chat, or email.
• Foster a positive team environment.
• Ensure customer satisfaction through effective communication.

Skills

Customer service skills

Communication skills

Teamwork

Job description

Overview

About Us — Cebu City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Qualifications

Experience Target

• Call Center experience a plus